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rk10walker's profile

2 Messages

Friday, April 12th, 2024 3:37 PM

Active Armor My Identity

I have set up Active Armor with the exception of My Identity.  When I go to enter emails, phone numbers, medical Ids, Passport, or Driver's Licenses the link does not allow me to add anything.  It just sits there.  The link might blink once but nothing happens.

Community Support

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232.2K Messages

1 month ago

Hi @rk10walker! We understand that you’ve set up AT&T ActiveArmor, but you’re facing issues with the My Identity feature. Let’s troubleshoot this together!

 

We recommend you to clear cache cookies, uninstall and reinstall the device, please check if any updates are available for the app and/or your device. If so, you'll need to complete those updates in order for your app to function properly. 

To set up Identity Monitoring in the AT&T ActiveArmor app, follow these steps:

Open the AT&T ActiveArmor app on your device.
Tap on My Identity.
Tap on Add a company.
Enter the name of the company you want to monitor and tap on Search.
Select the company from the search results.
Enter the required information, such as your email address or phone number, and tap on Add.

You can check more information on Active Armor: https://www.att.com/support/article/wireless/KM1147710

Please feel free to reach out to us if you have any further questions/concerns. We'll be happy to help you.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

2 Messages

1 month ago

I appreciate your help and I have tried all of these multiple times, but none of this is working.  Also, I am unable to see where to clear the cache on Active Armor.  I was able to set up the companies that I have association with but not do any of the other ID monitoring set-up.  I have also made sure that I am using the latest versions of all the applications on my phone including the OS.

Community Support

 • 

232.2K Messages

1 month ago

Hi @rk10walker, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our contact us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Let us know if this information helps!

 

Thanks for visiting AT&T Community Forums.

Kelly, AT&T Community Forums Specialist.

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