Tutor
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7 Messages
Active Armor doesn't work after Call Protect was discontinued
I used to have/pay for the original Call Protect app on my iPhone and it worked great. After it was discontinued, I deleted the app and downloaded the Active Armor app as the replacement. However, Active Armor has never worked for me since day 1. I have the unlimited premium plan and according to this plan, I'm eligible for Active Armor advance that includes all the features which under my plan, show's this "add on" is active (Active Armor advanced mobile security for unlimited plans).
I don't care for anything else except for proper caller ID identification and reverse number lookup. How do I get caller ID to work again like it used to on the old Call Protect app? I've deleted and reinstalled the app multiple times. I've restarted my iphone and nothing works. Anyone have any idea how to get it to work? As far as I can tell, this Active Armor app is junk and bloated compared to Call Protect.
ATTHelp
Community Support
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215.5K Messages
3 months ago
We're happy to provide troubleshooting steps to resolve your Active Armor concerns @geost.
We understand the importance of your ActiveArmor app working properly. We merged AT&T Call Protect and AT&T Mobile Security into one easy-to-use app, so make sure that you delete the Call protect app from your device, and then download the ActiveArmor app and sign in.
Since you meet these requirements, yo can go to our ActiveArmor Troubleshooting help page and the steps below:
Let us know the results of the troubleshooting steps, if you still have questions, we'll be happy to assist with additional troubleshooting options for your ActiveArmor app.
Marilyn,AT&T Community Forums
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geost
Tutor
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7 Messages
3 months ago
Marilyn, that information you posted is for an Android phone. I have an iPhone, not Android.
Also, I went to that link you posted (ActiveArmor Troubleshooting) and there is nothing useful there. I'm already on the latest version of iOS and I have the ActiveArmor app updated to the newest version as well.
This app does not work.
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ATTHelp
Community Support
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215.5K Messages
3 months ago
Hello, @geost. We understand how important it is to have the ActiveArmor app working properly for caller ID and reverse number look up. We read in your response, that you have done some basic troubleshooting, thank you for letting us know what you have already tried. At this time, we would like to speak with you in private, so we can look further into why the app isn't working properly and get it fixed for you! Please click the message icon in the upper right corner and reply!
We look forward to speaking with you!
TT, AT&T Community Specialist
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geost
Tutor
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7 Messages
2 months ago
I looked and it says direct message is closed and will not allow me to respond. How do I create a new message? I don't have that option either
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