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odomcb's profile

New Member

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2 Messages

Friday, July 22nd, 2022 2:38 AM

Active Armor blocking ALL calls

How do I stop active armor from blocking callers that are in my contacts?  I don't see a way to do that when I click on the number that has been blocked and the call is not even sent to voicemail.

Accepted Solution

Official Solution

Community Support

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229.8K Messages

2 years ago

Hey there @odomcb. We want to help you with unblocking your contacts from ActiveArmor. 

 

ActiveArmor helps manage spam and nuisance calls from telemarketers and more. You can manage your call preferences by:

  1. Opening the AT&T ActiveArmor mobile security app and tap Calls.
  2. Scroll to Network call preferences.
  3. Choose one:
    • Block caller: You can block calls from your call log, contact list, or manually.
    • Fraud calls: This is automatically set to Block for your protection. You can choose to flag these calls or send to voicemail.
    • Nuisance calls: This is automatically set to Enabled. You can choose to flag, block, or send to voicemail each category. Categories include Political, Spam risk, Surveys, Nonprofit, Private calls, Telemarketers, and Account services. Categories were based on complaints and feedback.
    • Unknown callers: This defaults to Allowed. You can also choose to send to voicemail.

Be sure to change unknown callers to allowed, so you can have the calls sent to voicemail.

 

Also, have you deleted Call Protect before installing and using our ActiveArmor app? If not, try deleting Call Protect, then uninstall and reinstall the ActiveArmor app to see if that helps.

 

Let us know how this works for you. We look forward to your response.  

 

Clarissa, AT&T Community Specialist  

New Member

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2 Messages

2 years ago

I went back and made the changes that you recommended to the unknown callers category.  I have a feeling that is why AT&T calls were being blocked.  Haven't received any calls yet so can't report on how it's working.

Thanks for the fast response!!

Have a great day!

Caroline

Community Support

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229.8K Messages

2 years ago

Thank you for giving our recommendation a try, !

 

We hope this sticks and if the error still persists, be sure to return and let us know!

 

Thank you for visiting the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

New Member

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1 Message

1 year ago

Hello, what exactly happens when a private phone number is blocked through this app? I have the number blocked on my iPhone as well, I just don’t want this number to be able to leave a voicemail.

Thanks 

New Member

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3 Messages

4 months ago

I am having the same problem with calls in my contacts being BLOCKED.  My settings are FRAUD blocked, SPAM managed, Private voicemail, & Unknown allowed.  Since the entries being blocked are in my contacts, they should not be considered Fraud which is the only category being blocked.  I have a fairly new S23+ and I only noticed this happening within the past month.   I have had Active Armor since it started and this phone has never had Call Protect.  I am missing a lot of important calls from folk that only call periodically.   If they leave a voicemail, I can unblock them and call them back.  If they don't, I do not know they have even called until I peruse the Active Armor logs.

How do I keep my contacts from being blocked?

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