New Member
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Activate HBO
I'm having issues activating HBO after upgrading my wireless service to the elite unlimited package that includes HBO. When I go to select my provider I select AT&T Wireless / Watch TV I get the error message: We’re having trouble verifying your access to HBO GO with your TV provider.
Sorry, we can't sign you in right now. Please try again later or contact your subscription provider for help. I was on the phone for 35 minutes with AT&T and they concluded that I needed to call HBO to register my account with them Of course, HBO said that I need to go through AT&T to register. Can anyone help me?
I also clicked on the link in the SMS message. It says: You've got HBO. It's all yours at no extra charge with your AT&T Unlimited Elite Plan. Sign in at www.att.com/myatt to start watching. When I do so there is no indication of how to do this. The customer service rep said there should be a start watching button but there isn't.
ATTHelp
Community Support
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224.8K Messages
4 years ago
Hi, @deussery
Thank you for reaching out to us, I'll be glad to help you with getting access to HBO GO.
To do that, I'll first need to take the thread private and acquire some account information. Let me know you've read this message. Once the thread is private, you'll need to log into the forums with your forum account to see and view the thread. At that point, it'll just be a conversation between the two of us.
Charles O. Community Specialist
1
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PaRip
New Member
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2 Messages
4 years ago
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ATTHelp
Community Support
•
224.8K Messages
4 years ago
Hi, @deussery
Thank you for reaching out to us, I'll be glad to help you with getting access to HBO GO.
To do that, I'll first need to take the thread private and acquire some account information. Let me know you've read this message. Once the thread is private, you'll need to log into the forums with your forum account to see and view the thread. At that point, it'll just be a conversation between the two of us.
Charles O. Community Specialist
3
0