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Digitlikeagrave's profile

New Member


2 Messages

Wednesday, July 19th, 2023 5:40 AM

A12 device unlock issue

I've hit a dead end while trying to carrier unlock a Samsung galaxy a12. I tried the unlock portal, after confirming the request through the email it sends I get another email that states I must request the unlock through an app called device unlock.  This app is sup(Edited per community guidelines)ed to come preloaded...so after finding it in the play store and discovering it doesn't work, (Cleared cache reboot etc) and verified im meet the requirements to unlock, I tried calling all the att customer support numbers I could find. Apparently there actually isn't any att customer support. None. What do I gotta do to unlock this (Edited per community guidelines)?

ACE - Sage


118.2K Messages

11 months ago

File an fcc complaint online.  The compliant is sent to ATT upper management and they will call you

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