611 caller ID - Incoming call Scam

Hi all,

We see this thread is getting a lot of views. Unfortunately there are many frauds and scams going out there. 

Protect and Report 

First thing first, download AT&T Mobile Security & Call Protect.

Next, report this to us. 

What to do if you suspect social engineering

• Never provide account or personal information to these callers.
• Hang up and call the company or agency that supposedly contacted you. Their phone number may be on your account statement or on their website. Ask if they really need information from you.
• Report suspicious phone calls or text messages to AT&T.
• File a complaint at www.IC3.gov.

Have other questions or concerns? Check out our Fraud and Security resources. 

ChrisZ, AT&T Community Specialist 

So I just received this also. It sounded pretty legit. It asked for 1, billing zip, and then read the billing zip back and to press one to confirm. The next was passcode, I entered but didn’t confim before it asked the next question, which I cut off by hitting 1 (to confirm the passcode). It then asked if the number I entered was 1 and then I hung up. Nothing on my account was locked. My wife manages the account info and told me we didn’t have a passcode that she knows of (my line is the primary line). 

I just received the scam call and used recall to reconnect. After the usual ATT stuff I connected with an asian accent female who claimed she was offshore tech assistance.

I requested and got a supervisor who spoke better english and confirmed they were in Asia. She could could not answer any questions so I complimented her on the elaborate fraud they were running and hung up. This was either an elaborate fraud or the recall actually connected with AT&T and they just have offshore operators. Pretty sad situation if we must deal with non USA personnel.

I've received about 3-4 of these calls so far this week.  Most recently I followed the instructions (of course entering fake information) just for the entertainment and the last message from the voice recorder was "Thank you, your account is now unlocked", and then the phone disconnected.   Not sure what this was about since they didn't really ask for bank info, and only asked for last 4 digits of SS number.

I got the 611 call and it said that my ATT account had been deactivated. My provider is Verizon so I laughed and hung up.

I got that 611 call also. It said my ATT acount had been deactivated and I needed to press 1. My provider is Verizon so I laughed and hung up.

I received a similar 1611call after being awakened from a nap! It said there was suspicious activity on my account and please press 1 to unlock it so I did. Then we were disconnected. After I fully awakened I called ATT and they said there are many scams out there but since we were disconnected, not to worry. What bothered me the most is that later I received an incoming call  from my own phone number! Did the scammer get access to my line? My daughter, who is tech savvy, said that's part of the scam so just watch it for now but I should be ok. Any comments? Thanks!

I would download AT&T Call Protect, but it's next to useless on my phone. Apparently, since my phone doesn't have HD Audio (or whatever the schpiel was for the app's refusal to activate on my phone), it's unable to be used. I just use NoMoRobo instead. $4/mo for far better protection.

I also received an incoming call  from my own phone number! My scammer said they were with Microsoft not At&t and concerned about my IP address being hacked. Why would Microsoft be concerned with my IP address? I hung up. I had four calls from this company last night all from my own phone number. This issue makes me want to go to the old flip phone

and cancel my At&t subscription. Is this issue all all the network services? I'm going to do some research and get back to you.

“Is this issue all all the network services?”

@Eaglesjj01 Yes, it is an issue with all phone carriers, landlines too. Switching providers won’t help. 

Most are robocalls searching for live lines that can be used in the boiler room or sold on lists. Of course scammers use the Do Not Call List as their primary source of numbers but they also branch out to other sources. Scammers prefer active lists to just calling every conceivable number to save time and imply credibility. One thing you can be sure of is that the number on your ID is spoofed and changed daily if not by the hour or the call. If you should actually get a live person then it is possible have some fun, waste their time, get very personal or at least play very dumb. It is electronic warfare out there so we may as well enjoy the battles.