Phones No Longer Connecting to Microcell
I'm looking for some expert advice :) After approximately 4 years, my phones have stopped connecting to my Microcell. I'm using a Samsung Galaxy S9+ and a BlackBerry Passport. Although wifi calling is enabled on my Samsung, both phones have always displayed "ATT MCell" as the mobile network and been connected to the microcell with no issues. I have not been able to connect for about 2 weeks now.
AT&T does not offer wifi calling for my BlackBerry (my work phone). That is the problem. Without the microcell I'm dealing with one bar or less and extremely poor call quality. I am completely aware that the microcell is no longer supported, being phased out, etc. For me, the microcell has been a lifesaver, and I'd like to continue using it for as long as I possibly can.
I have had 2 troubleshooting calls with AT&T this week in which the representatives attempted to help with my issue. First, the microcell was re-activated (re-entered the serial number, etc.), the second time a series of unplugging/plugging back in. Nothing has changed.
All lights except the computer light are lit solid green. I have tried changing the ethernet cord- no difference. My next plan is to buy another microcell on ebay- they are going for around $25 used (not sure where people are seeing them for hundreds of dollars as mentioned in another post).
Has anyone else experienced this? Is it possible that the device has just reached its EOL even though the lights are still on?