Skip to main content
AT&T Community Forums
Get to the head of the class with our Back to School deals!



1 Message

Sun, Sep 3, 2017 9:04 PM

Older microcell tower with new account

I have a microcell tower that is connected to an old account with an old number. Have a new AT&T account and want to use the tower. How do I disconnect it from old account and add to new account. My signal now is not even a bar, it's a dot!


Accepted Solution

Official Solution


ACE - Expert


12K Messages

3 years ago

@Jerrydee977 - the owner of the old account (if that is you) needs to go to your myAT&T MicroCell Settings page and delete the device there. Wait an hour or so for the request to make it thru the system and then go thru the registration/activation setup again. As long as you still have a post paid AT&T account you should be good to go.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question