Learn how you can get the iPhone 13 now!
drewdoogdrew's profile

Tutor

 • 

3 Messages

Fri, Oct 31, 2014 2:54 PM

No phone service (at all) after setting up 3g microcell

I normally get 1 bar on my phone, and i just set up an old 3g microcell, and now i have no bars. Everything with the microcell is green, i just have no phone service. When i go to the front of the house, i usually get 3 bars. None. If i uplug the microcell, I get service on my phone again.

 

Additional information.

Moto g

Rebooted phone and microcell multiple times

I get wifi

 

Accepted Solution

Official Solution

Tutor

 • 

3 Messages

7 y ago

Well simply deleting and readding my number in the microcell account 3xs seemed to solve the problem. It now shows up. Thanks for the help.

OttoPylot

ACE - Expert

 • 

15.5K Messages

7 y ago

An old MicroCell..... where did you buy it? It could be broken. If the power, ethernet, GPS, and 3G light are solid green, then you should have connectivity to the AT&T Mobility servers. I would try a hard reset of the MicroCell and once the lights are solid green again, reboot your phone.

 

Hard reset: disable the power to the MicroCell. Put a paperclip into the reset hole on the back and press the button in. Re-establish power and keep holding in the reset button for about 30 seconds and then release. That forces the MicroCell back to its default state and it will go thru the Initial Activation process again (see the Guide, link in my sig). If that still doesn't work, then we'll look at your setup.

Avedis53

Professor

 • 

2.2K Messages

7 y ago

Additional information will help us understand your situation.  Please answer the questions below as completely as you can.

 

MicroCell™ TroubleShooting Questions:

  1. Have you read the Tech Guide first? 3G MicroCell Technical Guide by Otto Pylot

  2. Do you have an active postpaid AT&T mobile account?

  3. Is your MicroCell white or black?

  4. Who is your ISP and is your service ADSL, cable, wireless or satellite?

  5. What are your suscribed download and upload speeds as stated by your ISP?

  6. Have you tested your internet speeds (http://www.speedtest.net/)? Please run the test and post your latency, download and upload speeds.

  7. Have you tested your connection for VoIP quality (http://www.voipqualitytest.com/)? Please run the test and post the results that are listed under the "Advanced" tab.

  8. Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)? The alternate connection is not possible with the black (DPH-154) MicroCell.

  9. Are all of the cables firmly in place?

  10. Do you have a combined modem/router (gateway) or a separate modem and router? What are the makes and model numbers for your equipment?

  11. Have you met the minimum requirements for router settings as outlined in the Tech Guide?

  12. What other equipment (access points, switches, computers, WiFi components, gaming consoles, etc.) do you have connected to your network?

  13. What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?

  14. Have you done a hard reset of the MicroCell? See the Tech Guide for instructions.

  15. Have you deactivated and reactivated your Mcell using AT&T's MicroCell website?

  16. Does the ac adapter feel warmer than the top of the MicroCell where the vents are?

OttoPylot

ACE - Expert

 • 

15.5K Messages

7 y ago

Thanks Chief. I keep forgetting to post the questions Smiley Frustrated No comments about being old either!

Avedis53

Professor

 • 

2.2K Messages

7 y ago

You're not old....just feeble-minded!

OttoPylot

ACE - Expert

 • 

15.5K Messages

7 y ago

Ouch!.... What were we talking about.....?

Avedis53

Professor

 • 

2.2K Messages

7 y ago

For the life of me, I can't remember.....

OttoPylot

ACE - Expert

 • 

15.5K Messages

7 y ago

Uhhh, yeah...

Tutor

 • 

3 Messages

7 y ago

Thanks for the responses. The reason i didnt post further, is I was waiting for another phone to try. I have fantastic service on an iphone 4s, but have no service on my moto g.

So my guess is the microcell is fine, its something with my phone settings. This gives me more things to try with my phone. Off to the races.

Thanks again.

OttoPylot

ACE - Expert

 • 

15.5K Messages

7 y ago

It sounds like it's probably something to do with the way the Moto searches and locks onto the MicroCell signal. The output signal is not device dependent. If you have any further issues we're always here to help.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.