Tutor
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1 Message
Microcell issues
I am on my third Microcell... ANY suggestions to make this thing work would be great !! It loses its 3g connection everyday... has to be rebooted... has to sit in a window in order to find its GPS signal, I am on the fastest internet speed, and been to internet service provider twice to check any problems with internet and there are NONE... Tech's have sent "updates" to my microcell, according to reps on phone, and it will work 4 even up to 5 days at one time with NO issues, then will lose it and here we go again. Everytime AT&T tells me its a faulty box if it wont "keep" the updates... Three microcells later all with same issue.. not buying it... HELP we have NO service in our home... Either let us out of contract, or fix it !!!!!!!!!!!!!!!!!!!!!!
OttoPylot
ACE - Expert
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23.9K Messages
10 years ago
Yeah, and he even got a kudo for responding to a 6-month old post.
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Avedis53
Professor
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2.2K Messages
10 years ago
I'll bet he doesn't respond to your information request....Same registration date as that other guy.
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OttoPylot
ACE - Expert
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23.9K Messages
10 years ago
Yeah. The mods are looking into their registration info.
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communityIDname
Contributor
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3 Messages
10 years ago
Hey OttoPylot and Avedis53! Snarky != helpful, you know?
But seriously, if you want to help, step one is toread what that person said. If ne has 'the same issues' as everyone else, then probably ne had a microcell that was working fine and then it stopped. That's my problem and that's why I am reading this forum.
Your questions are, I am sorry to tell you, largely irrelevant in this situation. Rather you should ask:
1. Did you try turning the Microcell on and off? ANSWER: Yup. That's always our first line of defense. No help there.
2. At the time you noticed that the microcell had stopped working, for how long had it worked?
ANSWER: About three years. We got it for free from AT&T when the store salesclerk pointed out that our reception at home was lousy (an understatement). He said we could have a Microcell and pay nothing as long as we stuck with AT&T for a full year. Otherwise we'd pay a prorated amount of the (total cost divided by 12) x (the months we stopped having AT&T). We still have AT&T.
3. Did you change anything with regard to your phones or internet or anything at the time the Microcell stopped working? ANSWER: Hmmm.
We did NOT get new phones. We did NOT change our internet provided. But now that I think of it, last fall is around when my spouse and I both noticed we no longer had MCell apearing in our phones, but we didn't really talk about it because we mostly use our landline at home anyway (multiple extensions, never turned to vibrate so always rings loud, etc.) And I think we both assumed "Must be planned obsolescence: these are free if you keep them for a year, and Cisco throws in a little more time to be nice, but then the ever-user-loving AT&T turns them off." But conspiracy theories and brand-bashing aside, yes, there was a change that happened last fall. It was in connection with Comcast's change to all-digital. We got a wireless cable-thing (yes, that's the technical term) so we could use our old flat panel - which turned out not to be digital - as a TV not just a movie screen and actually start watching television once in a while. (Before that, we had only basic cable because the difference between no TV and yes TV was $2 a month, as the nice Comcast people had pointed out, and watched TV about an hour a year and on an ancient Sony.) Could that little wireless-cable-transmission box be what killed the Microcell? And if so, is there a solution?
4. Is there anything else that you haven't told me about your cell phones and internet and house and electricity and anything else that might help me help you? ANSWER: Don't think so, but happy to answer less open-ended questions if you ask them.
OK! Go ahead now! Snark away!
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Avedis53
Professor
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2.2K Messages
10 years ago
While there are a lots of things I could say regarding your appoach to asking for help, we'll keep it simple for you.
If you think our questions are irrelevant then I doubt we can help you. You, like some other people who post here seem to think we can provide answers to your problems when you provide little specific information concerning your situation and equipment other than "my Mcell doesn't work" or for example in your post "wireless cable thing".
If you truly want help and aren't a one-post troll like a couple of other posters were in this thread, I would ask that you provide answers to all these questions as your post does not give adequate information to help you with your problem.
MicroCell™ TroubleShooting Questions:
We will try our best to help you but coming in here with an attitude like you displayed in your post makes me think you don't want help so much as to just complain.
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OttoPylot
ACE - Expert
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23.9K Messages
10 years ago
You beat me to it! If he truly wants help, we'll do what we can, provided he's willing to work with us in a civil manner. Otherwise, I'll have the Admins look up his account information and either have him put on notice for making an abusive/rude post or just have his forum account terminated altogether.
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Avedis53
Professor
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2.2K Messages
10 years ago
One other thing communityIDname, we are not AT&T employees nor are we compensated in any way for the help we offer to people who post here.
Otto and I are simply Mcell users who try to help this forum community out by providing assistance to people who are having problems with their Mcells. We've put a lot of effort into monitoring this forum and given the number of kudos and Accepted Solutions we have earned from the people who have solicited our help, I'd like to think we are having a positive impact.
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OttoPylot
ACE - Expert
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23.9K Messages
10 years ago
Well said, but I doubt we'll see him again.
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communityIDname
Contributor
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3 Messages
10 years ago
Greetings. Yes, you see me again. Surprise!
I was very curious to see if you'd read what I wrote beyond that first equation of inequality. I gather that the inequality hit a nerve and I apologize. But you know you have a little responsibility for this because of what you wrote to and about the previous poster.
Anyway, I must be missing something, because as I said, **the Microcell worked fine for 3 years and then stopped. NOTHING else changed ** or nothing as far as I can tell, other than the one thing I could think of - the acquisition of a wireless cable signal transmitter - and mentioned. I would be thrilled if you were now saying "Well, we know all that, it was in the earlier post." But you chose not to revealed that level of knowledge so far. (I invite you to go back and read my post and your answers, and point out what I have overlooked.)
I am delighted to know that you two are authorities on Microcell and not AT&T employees. (But maybe Cisco and you are good friends? Suspicious minds might wonder, you know, since you didn't rule that out, and the Microcell is made by Cisco.)
I also take it that you are puzzle-solvers by nature. Great! But that means that instead of approaching each problem as if it is the same as the previous one, you pay attention to the facts you are given, you avoid jumping to conclusions or making unfounded assumptions, and you come up with a solution, or at least a method toward achieving one, that takes account of the facts you know, does not depend on facts you do not now, and does not depend on disregarding or contradicting facts you do know. Yes, that's often called the scientific method.
So let's look at your 13 questions and consider whether they make sense given the facts you know about my Microcell problem. They're between the pair of **s above, just in case you missed them, and they were in the previous post. I apologize if I obscured those facts. The **s should help.
Your MicroCell™ TroubleShooting Questions:
I answered your questions. Your turn.
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Phil-101
Former Moderator
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7.6K Messages
10 years ago
I would like to thank everyone for taking the time to post your comments and opinions related to this topic.
The conversation has strayed from the original subject and this thread will now be closed.
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