New Member
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11 Messages
Microcell Deregistered. Why can’t I reregister it?
My Mcell deactivated. Historically we’ve just reregistered the serial number and basically did the whole activation process again. This time when I went to reregister the SN it gives me an error telling me we need to get new SIM cards for our cellphones. We bought these brand new iphone 12s only months ago. We’ve had the Mcell for many years and when we got our new phones didn’t have to do anything in regards to the Mcell. What gives? Thanks in advance.
formerlyknownas
ACE - Sage
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117K Messages
3 years ago
I'm sure our Microcell expert will have some more information for you but essentially At&t is no longer going to support a 3-g device, and the MicroCell is only a 3-g device. The replacement for the MicroCell is Wi-Fi calling which your iPhone 12 are capable of.
Have you turned on and set up Wi-Fi calling?
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Ashlee954
New Member
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11 Messages
3 years ago
Yes. Got the Mcell because wi-fi doesn’t work well with our phones within our home. Was told it’s the radiant barrier in our walls. No one can use their cell phones in our house.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
3 years ago
Wifi calling should work if the microcell did
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Ashlee954
New Member
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11 Messages
3 years ago
Well, it doesn’t. ATT’s solution was the Mcell. Which works great. The issue is us not being able to register the Mcell anymore for some reason.
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Ashlee954
New Member
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11 Messages
3 years ago
We get one bar of service in our house. The Mcell connects to our wireless router and gives us all 4 bars.
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formerlyknownas
ACE - Sage
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117K Messages
3 years ago
The Radiant Barrier has absolutely nothing to do with whether Wi-Fi calling does or does not work. Your Radiant Barrier absolutely would prevent or obstruct cellular usage. Since you are having a problem, it's unlikely you have turn Wi-Fi calling on. Wi-Fi calling is not the same as the Wi-Fi you use for your data connection while inside your home.
Wi-Fi calling is not on by default, you have to turn it on.
Instructions; https://www.att.com/device-support/article/wireless/KM1361282/Apple/A2341
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Ashlee954
New Member
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11 Messages
3 years ago
It’s on. Settings-Cellular-Wi-fi Calling-On.
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Ashlee954
New Member
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11 Messages
3 years ago
If my phone has no service it doesn’t matter what is on or off, right? No service=nothing works. Or am I missing something?
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formerlyknownas
ACE - Sage
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117K Messages
3 years ago
Must be.
Again if the MicroCell works, then so does Wi-Fi calling. Wi-Fi calling uses your home internet just like the MicroCell did. The only difference is you no longer need the MicroCell the iPhone connects on its own.
Reset network settings. Sign in to wifi again.
Unless your phone is defective, and I assume you have more than one phone you can test this on, your phone should connect to your home Wi-Fi for call and text.
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Ashlee954
New Member
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11 Messages
3 years ago
I will try resetting network settings and signing into wifi again. Again. I’ll have my husband do the same when he gets home. It’s never worked. Thus ATT suggesting, and subsequently selling us the Mcell to allow for a good signal. If that doesn’t work can someone please address my original question regarding the SIM card issue? Thanks.
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