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Former Employee

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2 Messages

Mon, Dec 28, 2015 3:44 PM

iPhone 6 Plus will not connect to my Microcell all of a sudden

My personal phone quit picking up my MCell all of a sudden. I've reset my MCell and turned my iPhone 6 Plus off and back on. The number is programmed and so is my work phone, an iPhone 5S. The work phone picks it up. The settings are the same but cannot figure why the iPhone 6 Plus no longer works.

 

Any ideas out there?

Responses

Accepted Solution

Official Solution

deenalove08

Guru

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901 Messages

5 years ago

Have you tried to us WiFi calling on the iPhone 6 plus?  That might work better since the Microcell uses your internet, might as well just go straight to the source (WiFi) instead of using the Microcell.

Former Employee

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2 Messages

5 years ago

Thank you. I set WiFi Calling to ON and I see "AT&T WiFi" across the top now and then it skipped and connected back to MCell...weird but I guess it's back up and running.

 

 

 

Contributor

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1 Message

4 years ago

I was having this EXACT same issue, and this also fixed it for me!  Turned on wifi calling and it automatically reconnected to the MCell, turned wifi off and it remained.

 

Thanks so much!!!!!!

OttoPylot

ACE - Expert

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11.3K Messages

4 years ago

The iPhone is designed to preferentially connect to a cellular signal when in range. If you have WiFi enabled and  have not enabled Airplane Mode (which turns off the cellular radio) the iPhone will attempt to connect to the MicroCell 3G signal.  Why briefly enabling WiFi-C forced the MicroCell to connect to the MicroCell is strange. I've not seen that problem before.

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