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3 Messages

Mon, Sep 2, 2013 3:18 AM

Does Microcell work with Satelite?

I just got a Microcell-useless as a horn on a motorcycle! I have Dish Network Internet! I live in rural Mississippi! Does anyone know of anything that works?

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OttoPylot

ACE - Expert

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11.7K Messages

7 years ago

The MicroCell is designed for land-based internet service only. It will not work reliably (or at all) with satellite internet service and should say so in the product literature. I'm not even sure if Verizon's femtocell will work with a satellite ISP. If satellite is the only way you can get internet, then you're out of luck with the MicroCell. Did you buy this new from AT&T or from a second party?

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Avedis53

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2.2K Messages

7 years ago

Just to expound further on the use of femtocells on satellite internet connections, while AT&T says that they do not support this with their Mcell, it can be done with other femtocells.  Unfortunately, the universal problem with satellite internet latency would make any femtocell usage just about impossible to tolerate.

 

While dishNet (and others) can provide download and upload speeds that exceed the minimum requirements for a femtocell, the dirty little secret they don't talk about in their advertisements is the latency one experiences while using a satellite internet connection.  This may not be such a big deal when accessing email or web browsing but for any type of two-way usage (i.e. VOIP, gaming, etc.), it is essentially a deal breaker.

 

Consider the fact that the radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with.  That equates to a latency of 238 ms.  Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself.  To top it off, two-way satellite Internet connections must make the same round trip twice if  data is being sent as well as received.

 

The result is a latency that can be as much as 1,150 ms and averages 850 ms.  Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience.

 

The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas.  Wilson Electronics would be the place to start.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

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OttoPylot

ACE - Expert

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11.7K Messages

2 years ago

@orr5family - the MicroCell is not designed to work with satellite or broadband internet service if that's what you have. It is designed for land-based internet service only. It can work, but is not reliable and therefore is not officially supported by AT&T or us. That information is mentioned in the docs.

 

The MicroCell is connected via an ethernet cable directly to your modem, router, or gateway. There are specific router requirements that need to be met first and they are given in my Tech Guide (see link in my sig line). Setting up your router and/or equipment is up to you and your ISP. We can not help you with specific setup instructions because there are just too many routers, modems, and gateways out there for us to keep up with firmware versions and new models.

 

Sales of the MicroCell were discontinued at the end of 2017 because the MicroCell has reached its EOL. Support will continue for the time being but the service will eventually be discontinued altogether. What AT&T and us recommend now is WiFi-C (WiFi Calling) if your phone is capable of that and you have a post paid AT&T cellular account (which is also required for the MicroCell). If not, your only other options are to use a cellular booster (see my Cellular Booster Guide, link is also in my sig line), switch carriers, or possibly use Google Voice.

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Contributor

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3 Messages

7 years ago

It does say it on all the literature. I purchased it new from AT&T and was told it has a 14 day return policy.
OttoPylot

ACE - Expert

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11.7K Messages

7 years ago

Some have had limited luck with the MicroCell and a satellite ISP but as soon as the ISP changes/updates protocols, the MicroCell stops working. The answer to that is expanded macrocell (tower) coverage for the more rural areas but that's not going to happen anytime soon.

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Contributor

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3 Messages

5 years ago

We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.

OttoPylot

ACE - Expert

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11.7K Messages

5 years ago


@AlexExede wrote:

We've done testing on the AT&T Microcell with our Exede Internet (satellite) service and have found it works just fine. We had to make a few adjustments but it's working now. The comments about latency being a big issue here are not supported by our findings. Would love to hear from anyone having positive or negative experiences using Exede with the AT&T Microcell.


You've responded to a two year old post. The MicorCell has in the past worked for a while with Excede but it is not reliable as the MicroCell was designed for wired connections (cable, DSL). AT&T will not support connection issues with satellite and/or WiFi interenet-based services. If Excede wants to market their services as being compatible with the MicroCell that's fine but keep in mind that all connection issues will be forwarded to your support department for help.

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Contributor

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3 Messages

5 years ago

Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.

Contributor

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3 Messages

5 years ago

We're happy to help with connection issues we can resolve on our end.

OttoPylot

ACE - Expert

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11.7K Messages

5 years ago

That's just a nice way of saying if we can't fix it it must be AT&T's problem. It would be interesting to see how stable, overtime, your jitter and latency are.

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OttoPylot

ACE - Expert

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11.7K Messages

5 years ago


@Col.TomParker wrote:
Did not work with Dish Net(which is horrible on many levels).But the God's smiled on us and we know have AT&T internet and VoIP.


That's good to hear. Been a long time since you've been around.

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Tigereyze209

Professor

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3.9K Messages

5 years ago

Dish Network, and DirecTv don't support internet, so, the microcells would not work over them.

 

My sister had huges net satalitte, and it worked, for the most part. Lots of dropped calls, etc. but is did work, which was a blessing as there are no local cell towers where she lives.

OttoPylot

ACE - Expert

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11.7K Messages

5 years ago

Yes. And that's the point we are trying to make. The MicroCell can work with satellite but it is not reliable nor is it supported. The post by the Excede employee is unfortunate because it's going to lead to a lot of confusion.

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Avedis53

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2.2K Messages

5 years ago

It's all well and good to come in and make that statement but I'd like to hear specifically what Exede's "few adjustments" were.

 

How exactly do you compensate for the unavoidable latency of satellite internet connections?  Unless you've moved ViaSat-1 from geostationary orbit (22,236 miles) down to the ISS altitude and can somehow maintain geostationary orbit, or have developed a wormhole to fold space/time, Exede can not avoid the delay that is introduced by the distances that have to be traversed.

 

Have you ever tried to carry on a two-way conversation with, let's say, a half second delay or an echo?  The brain can't handle the confusion.  That's satellite VOIP in a nutshell....at best!

 

Oh, and what happens to the poor people who hit their data cap for the month and you choke their bandwidth?  The Mcell isn't going to function and those people won't have any phone service until the beginning of the next month.  I could go on about satellite internet shortcomings but it's irrelevant.  Any femtocell (AT&T, Verizon, Sprint) will not function dependably with satellite internet.  You can't defy the laws of physics.

 

All I have to do is go the the forums that discuss Exede's customer service to know that if you want negative experiences, you don't have to come here to find them.  Exede has some of the worst customer satisfaction ratings I've ever seen.  You have plenty on your doorstep already. 

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

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1 Message

Question,I am on probation have a ankle monitor,won't work where I live cell tower doesn't reach. I have viasat internet satalite. Will femtocell work if it's not a conversation just one way signal going out,time delay not a factor. Much appreciate input ,thank you
OttoPylot

ACE - Expert

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11.7K Messages

@mitchelloloughlin the MicroCell is, or was, designed to work with land-based internet service only (DSL, cable, or fiber), not satellite or wireless broadband. It can work but is very unrealiable and there is zero support by AT&T or us for those types of connection.

AT&T doesn't sell the MicroCell anymore because it reached its EOL at the end of 2017. The service itself will be discontined early next year once AT&T begins to shutdown their 3G network.

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OttoPylot

ACE - Expert

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11.7K Messages

5 years ago

Could not have said it better myself. Doubt we'll see him around here again.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.