Ask a question
Thu, Nov 3, 2016 10:25 PM
3 years ago
ACE - Expert
@KJT100 - is this a MicroCell specific question or are you just venting?
___________________________________________________________MicroCell Technical Guide by OttoPylot
Cellular Booster Guide by OttoPylot
"Quick Tips: My Microcell Doesn't Work"
@Maryjanep - WiFi Assist is something that I don't recommend using. WiFi Assist is meant to automatically switch your phone to cellular if you have a weak WiFi connection. It can chew up your data and there may be a conflict between WiFi Assist and the MicroCell, especially if you have an unstable WiFi signal, in which the phone is constantly switching back and forth to the strongest signal. Disable WiFi Assist. WiFi Assist has nothing to do with WiFi Calling.
If your internet is sketchy that can and will affect the MicroCell as well as WiFi-C (WiFi Calling). What kind of internet connection do you have and with who?
The MicroCell can be returned if it is still within the return window and if you purchased it from AT&T. I don't remember what the return window is. I think it's something like 14 days but I'd have to look into that.
@Maryjanep - ok, that's the problem. The MicroCell is designed for land-based internet service (DSL, cable, or fiber) only. Satellite and wireless broadband is not supported by AT&T or us. That is mentioned in the User Guide and also on the outside of the box. The MicroCell can work with those services but it is unreliable and that's why Cisco/AT&T makes the claim and will not/can not support those types of internet connection. There are technical reasons for that.
WiFi-C (WiFi Calling) would be a good option provided the MicroCell is powered off but if your internet connection is flaky, then you will have issues as well. WiFi-C is a function of how robust your WiFi is and has nothing do really with AT&T. The only other option available to you would be an actual cellular booster if you can get at least one bar of cellular signal. They are pricey and a bit more complicated to setup but can work very well.
How long did you have the MicroCell before you asked about returning it? Something is not right there.
@Maryjanep - ok, good. Unfortunately whoever you talked to is wrong. You can return the MicroCell if you purchase it from AT&T within the specified time frame. It's unfortunate that when customers call AT&T that the CS Agents don't ask up front if their internet is land-based or wireless (satellite/WiFi). It would make things a lot easier.
@Ruthiek - the adapter requirements are given in my Tech Guide (link is in my sig line). 12 VDC is the required output voltage for the MicroCell.
ACE - Professor
Whatever a "pedestal" is.......hope you can unfreeze it. Not sure what you're trying to convey here.
MicroCell Technical Guide by Otto Pylot
I am not an AT&T employee.
@Signalplease1 - the MicroCell under the best conditions is limited to 3-5 Mbps download speed because that's all you need for voice. It is not intended to be an internet connection. If the best you can do is 1.5Mbps download, which is marginal at best, that's more than likely an issue with your ISP or a line problem somewhere.
Is there an option for something besides a cell phone to use a microcell because I have pet trackers that use AT&T but they are not on my specific account they just use the AT&T signal to track the dogs. So if I can get the IMEI from the company can I add these items to microcell?
I am ok on my phone because I have WiFi calling set up already. But the trackers just drain battery cuz they can’t connect to the cellular gps.
@Now4Real954 - The MicroCell is designed to work specifically, and only with AT&T cellular phones. It can not be configured to work with any other device.
If you leave the MicroCell powered on, and your phone is the one used to register/activate it, then you will have issues with WiFi-C because your phone will preferentially seek the 3G cellular signal instead of the WiFi signal and cause connection issues with your phone. You can get around that by placing your phone is Airplane Mode but that's a hassle and unnecessary in your case.