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Contributor

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1 Message

Thu, Nov 3, 2016 10:25 PM

does at&t offer free microcell signal booster

Poor reception in house and read about free signal boosters from att and currently an att customer

Responses

OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@Avedis53 - thanks. As far as our MicroCell goes, we've never had any issues. It has always worked as designed. I am slowly migrating the family to WiFi-C capable phones though because the MicroCell is rapidly closing in on its termination.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

3 years ago

I'm also looking at other carriers, Verizon to be precise.

 

OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@KentCarle - it would be helpful to us, and those who use the Search feature, if you kept your postings to one thread. Switching carriers is certainly your choice. It sounds like AT&T may not work well for you so hopefully you can find a carrier that will. Good luck with Verizon.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

3 years ago

I think I may have a problem with the phone itself then because I definitely cannot leave wifi calling enabled. I can watch the battery percentage decline if I do.  Also the phone feels hot.   I also have had to restart the phone once every couple of days because it will lose cell signal and just show "searching"

OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@Dmull147 - hmmm, that does sound like a phone problem then. I haven't kept up on the newest iPhones so some research may be in store.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Avedis53

ACE - Professor

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2.2K Messages

3 years ago

Otto. you will be the last person on the planet to ditch the Mcell.  It's in your genetic makeup. Smiley Very Happy

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@Avedis53 - ...... but then what would I do with my spare time if I couldn't be the ACE of MicroCell? Smiley Wink Seriously, as soon as we migrate over to WiFi-C capable phones, my MicroCell collection will be archived.

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Contributor

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1 Message

3 years ago

Had poor call reception in my house. God to settings--Phone--press Wifi-call. Then you get crystal clear calls and it's a free service
OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@Soeasy - we recommend using WiFi-C (WiFi Calling) instead of the MicroCell if your phone is capable of that. Call quality and reliability is much better. However, if you are in a mixed environment (WiFi-C capable and non-capable phones) then you can still use WiFi-C but it is a bit more tricky. I do believe that WiFi-C is only available for post paid accounts though, like the MicroCell is. The one advantage of the MicroCell is that you can add pre paid phones to the Approved Users List.

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Contributor

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1 Message

3 years ago

Had the worst experience with AT&T customers service and the Retention Dept. Spoke with AT&T store employee about not being able to make out going calls from home, he suggested calling AT&T about the microcell.

1st call stated they don't sell the microcell any longer, made a few recommendations that didn't work.

2nd call, they do have the microcell, but for $140. Was able to get it for $50. Didn't arrive.

3rd call, apologized and waived the $50 for being a good customer. Waited, didn't arrive.

4th call, rep states they don't have the ability to send out microcells, if I wanted one the AT&T store would sell it for $140+.

Bottom line, paying for a phone that doesn't work in my home. I had to go into the backyard to make a call, thank goodness it was raining. Don't want to go back to the store since the same guy talked me into changing my plan, it was supposed to save me a bit of money. Surprise, my bill was higher.

OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@jacarreon - interesting. AT&T does in fact sell MicroCells. They can be purchased from any corporate store (if in stock) for about $150 - $175. It's been a long time since I priced MicroCells. They are not free but you may be able to get a discount on one. I'm not sure about your statement of getting one for $50. Something doesn't sound right about that, especially if it was the newest, black model (DPH-154).

 

CS Agents can not send out a MicroCell to a customer without getting approval from higher up. And then it would be at hopefully, a discounted price. Which can be something like $50 off the normal price. That may vary a bit. You also need a post paid AT&T cellular account to even register and activate a MicroCell. Which, by the way, is not a cellular booster but a femtocell.

 

If your phone is capable of WiFi-C (WiFi Calling) that is a better option than the MicroCell because it is more reliable with better call quality. A postpaid AT&T cellular account is also required for WiFi-C.

 

 

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Contributor

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1 Message

3 years ago

Tim

 

Are there any AT&T Programs to add signal strength to existing towers at places like schools? We recently switched service, and we struggle to get a signal. I work at a school, and there are several staff members that experience the same problem.  There may be a solution using the light towers at the school, but I'm not sure who to contact at AT&T.

 

Thoughts?

 

Brian [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

 

Tutor

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4 Messages

3 years ago

We used to have great AT&T service, and have been loyal customers for over 10 years, now I can barely send a text from my home. I have called twice.. and complained. How can we be assured a micro cell will help?? As they said you cannot return it.. we don't not want to switch carriers.. but we may be forced to
OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@HBPirate - Are you asking if something like a MicroCell (light tower?) can be setup in large local environment (school) to improve signal strength or are you asking if the closest AT&T cellular tower can have its signal strength increased?

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OttoPylot

ACE - Expert

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11.7K Messages

3 years ago

@Maryjanep - No one can guarantee that the MicroCell will correct your issue. Location, quality of ISP, type of internet connection (land-based vs satellite), etc. all play a major factor in how well the MicroCell will work in-home. A lot of people have no issues at all with the MicroCell (me included) so your chances are good. I don't know who told you the MicroCell can't be returned but it can, like anything else you purchase, within a specified time frame.

 

If you have phones that are capable of WiFi-C (WiFi Calling) that would be your best bet because you wouldn't need a MicroCell. Your other option would be to purchase a real cellular booster, if you can get at least 1 bar of signal strength, from someone like CelFi or Wilson. Pricey but they do work very well.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.