Unburied cable problem
I am having same exact problem. Fiber Cable was installed in Dec 16 and buried ...then dug up in January when neighbor had theirs installed. Met an AT&T truck outside a few days later and showed and they said they would report and take care off. Nothing. Weeks passed and I reported to their unburied cable line and they said it would be taken care of in 7 days. Even have a reference # 7871999, That was on 2/24. Still have 100 feet of unburied cable in my yard and my yard service starts up next week. On a seperate note I have been trying to get a missapplied payment on the account (the very first one due) and have made no fewer than 5 calls. I cant even get someone to look at the cancelled check. Each rep says they will take care of and have a supervisor call ... nother ever happens. My next step will be to craft a letter to our state attorney generals office to see if they can prompt some action because it is a fairly large some they have somewhere. Very dissatisfied customer here. The product works great....but the service on account has been horrible.