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msapp88's profile
msapp88
#1 Star!
Above & Beyond Level 1
Helpful 1

Former Employee

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17 Messages

Wed, Dec 6, 2017 12:35 AM

Re: Worst Customer Service Ever

We are sorry you had such a bad experience with us. We would be happy to discuss the billing and any charges that were not suppose to be on the account in our billing department. Feel free to give us a  call and ask for the billing department for assistance. If you are adamant about sending back the equipment you can take it to any ups or FedEx location and we will take care of the shipping for you.  I work in the retention department and hate to see a customer have a bad experience. My views are my own but I am sure any of our agents would love to help. Call us at 800-531-5000

Responses

lordodogg

Scholar

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196 Messages

4 y ago

@msapp88, you are not a AT&T employee.

msapp88

Former Employee

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17 Messages

4 y ago

not currently listed as one on here but I am with directv retention and movers. feel free to PM me if you would like.

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