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Fri, Dec 8, 2017 12:57 AM

Re: schedule install of wireless genie mini,,

Hi, here’s the whole story:
I have had Direct TV service since 1990, the current DVR device is a HR44NC / 500 and I have had it since July of 2014.
The HR44NC / 500 is located in the TV Room.
My wife wanted a second TV ( for her to watch ) in our bedroom , since we don’t enjoy the same types of shows.
ON-- 2017 11 19 ,,, I called and ordered a mini-genie,,, they gave me a confirmation number for the order and said they could not schedule and appointment for me at this time, because no appointments where available, and told me to visit the web site to schedule it myself, and someone would call me in 72 hours ,,, and ,,, If no one calls, I can call them at 888-317-7463.
Between the 19th and the 24th ,, I made 4 attempts per day to schedule the appointment on their web page ,, but only got the message ( The scheduler is not available,, try again later ).
ON-- 2017 11 24 ,,, No had called me, so I called 888-317-7463. They said to much time had passed and they would need to cancel the order and re-order with a new confirmation number ,, AGAIN, they could not schedule and appointment for me, because no appointments where available, and told me to visit the web site to schedule it myself, and someone would call me in 72 hours ,,, and ,,, If no one calls, I can call them at 888-317-7463.
Between the 24th and the 27th ,, I made 2 attempts per day to schedule the appointment, on their web page ,, but only got the message ( The scheduler is not available,, try again later ).
ON—2017 11 27 ,,, No had called me, so I visited the local ATT/Direct TV store in town ( 35 miles away ).
I spoke with Chris at the store and he stated making some calls for me ,, after he had been passed-around to 4 different people on the phone,, he was connected to the Direct TV tech department,, he spoke with the tech for a few minutes and handed me the phone to confirm I was ME,, The tech asked for the order confirmation number and said he tried but COULD NOT make an appointment for me either. The Tech said he would make a ticket and “”assured”” me that someone would call me in 72 hours. The tech also said, that I should continue to try and schedule the appointment on the web page.
Between the 28th and the Dec 7th ,, I made 2 attempts per day to schedule the appointment, on their web page ,, but still,, only got the message ( The scheduler is not available,, try again later ).
ON-- 2017 12 07 ,,, I called the local ATT Office and asked to speak to Chris,, I was told he is on vacation for the next week …
So I called 888-317-7463 and spoke with Lanel,, she told me to call 888-999-4815 (The Direct TV Techs).
SO ,,, I called 888-999-4815 and spoke with a Tech,, was told that that they could schedule me an appointment for the install of the mini-genie ,,, OPS,,, they said they tried but couldn’t do it either,,,,, “”BUT”” someone would call me as soon as a scheduling-slot is available !!!!

Not holding my breath for a return call !!!

Was going to post this info,, I noticed msapp88 had given me a new number to try,, Thanks,, I tried it,, got an automated voice that said she could schedule the appointment for me ( OH that sounds nice ),, BUT,, after a few seconds came back and said "Sorry" she could not make an appointment and would connect me with a live person,, OK I could have waited for a live person,, but I didn't,,   I hope msapp88 will provide a direct number to him and not someone thru Houston. 

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