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mb44136's profile
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23 Messages

Sunday, December 31st, 2017 12:43 AM

Re: Frustrated and confused with all different answers I’ve received from directv customer service r

I would just cancel at this point....


I have spent well over 20 hours on the phone with Direct TV customer service with almost zero help on a billing issue where they have overbilled me for my account. I was told I would pay $75 a month, and they charge me over $150 a month. I talk to one person and they understand it, and then the next person accuses me of doing something wrong, then after 45 minutes they finally see that I am right, but they say they are going to get it fixed, and it never gets fixed, and I have to repeat this cycle over again. I have been in this cycle for over 4 months. Save yourself the agony and just cancel.

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