DO NOT CALL THE NUMBER THEY LISTED:
I have spent well over 20 hours on the phone with Direct TV customer service with almost zero help on a billing issue where they have overbilled me for my account. I was told I would pay $75 a month, and they charge me over $150 a month. I talk to one person and they understand it, and then the next person accuses me of doing something wrong, then after 45 minutes they finally see that I am right, but they say they are going to get it fixed, and it never gets fixed, and I have to repeat this cycle over again. I have been in this cycle for over 4 months. I myself am going to try the complaint PM that they talked about, but save yourself the energy and do not call customer service.