Loyalty program lies and scam
On 02/21/2017 when my contract period was up, I called to cancel and "Charles" from the Loyalty dept. offered me a bundle for $110.00 a month for internet, phone, and tv for 12 months. He quoted the price several times. I then got a bill for $318.00, which I paid, as I thought the bill had gotten confused due to all the changes. The next bill was $324.00 and I called ATT and was told they had no record of a contract for 110.00. I cancelled everything except Internet, and now they are sending me a bill for the $324.00. We only had the phone for about one week. I had my bill paid in full when I made the original change for the bundle. Blatant lies and scams. Unbelievable how bad it is. We have been with them for 5 or 6 years.