Lied to about free NFL and various agents lied. No resolution after many hours of complaining.
Back in 3/17, we called to cancel Direct TV. Due to price increases. Through conversation and re-evaluation of our 15 year old account with AT&T, agent came with an agreement of: free NFL for year, additional Direct Tv discounts which lowered Direct tv to appx $5 a month. We are currently being inadvertently billed for the NFL package for the past four months. My husband has been trying to resolve this issue and each time we are continuously be billed. During each conversation with an agent, my husband was led to believe that these incorrect charges would be fixed. We would like our account credited for this error of NFL charges once and for all.