att call # to complain when all else fails

i am having trouble with rewind from beginning and on demand att says i have to wait for them to update i found a site that may help with any att complaints 

  https://gethuman.com/phone-number/AT-T

i am calling 800-331-0500 that is supposed to be the best # to call with any issues these people will help with any complaints they say i will update this post tomorrow after i contact them