Terrible experience with ATT customer service reps and sales department
I have had the worst experience. Over the course of 6 weeks I have been continually lied to on promotions over the phone. The reps promise a new bundle price and then get my bill to find out they actually jacked my bill up and gave me nothing that was promised. It has happened with two reps. There isn't a way to make the reps accountable, because they are pretty much all protected by anonymity. Even if you get there employee number, you can not be transferred back to them, so they can jack with your account and hide. Its ridiculous, and I am this close to moving on with ATT. I have spent over 5 hours of my time on the phone. Is anyone else experiencing the same issues??