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ballnight's profile

Tutor

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1 Message

Wednesday, November 30th, 2016 4:16 PM

Can I cancel and get $105 back and cancel ATV shipment?

I signed up this morning on the 3 month + Apple TV promo but now wish to cancel (sad!). Can I cancel my order and get $105 back (because still within 7 day trial window) or is it irreversible because of the special deal? Thanks 

Community Support

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2.2K Messages

7 years ago

Hi @ballnight,

 

For a limited time, new DIRECTV NOW paid subscriptions come with a 7-day free trial. You won't be charged until the end of the free trial period when your monthly subscription begins. Visit this link for more information.

 

-DIRECTVNOWCare

Mentor

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25 Messages

7 years ago

Except that it said for prepaid service with free device offers, the 7-day free trial period happens AFTER the prepaid service period ends.

Mentor

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25 Messages

7 years ago

That was a wierd response by CS. I'll bet they are overloaded. And their overlords are like 'Get it done!' and CS is like 'I'm working like crazy here! You're  nuts!'

Tutor

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1 Message

7 years ago

This doesnt really answer the original question at all. Referring someone to a "self help" page is also unaccaptable in my opinion instead of helping resolve the issue with customer service. WHERE IS THE 1-800 NUMBER?

I prepaid and signed up and was charged right away. Why is this? You stated above I should only be charged after 7 days.

Does anyone at At&t know anything about this service AT ALL? 

Also the service has been downright awful. I have not been able to watch TV in my Chrome browser for hours. I'm ready to jump ship already, a company should be prepared for this right out of the gate, OR DON'T RELEASE IT!

Contributor

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1 Message

7 years ago

If you paid by credit card, call your cc issuer to challenge the charge.

Contributor

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3 Messages

7 years ago

@ballnight any luck with this issue? Did you cancel your service and get a refund?

Teacher

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18 Messages

7 years ago

Was able to get into chat by choosing the NOT currently subscribed option.  When I posed the question, here is the response I received:

 

"I am sorry to hear that you are canceling your DIRECTV Now subscription. Please click here for more information about canceling DIRECTV Now. Please note that the service is non refundable."

 

Card dispute it is.

Mentor

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26 Messages

7 years ago

Service is so bad!!! I want my money back too, such criminals!!!

Community Support

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2.2K Messages

7 years ago

Hello @brdemm,

 

We are sorry to see you go.  The 7 day free trial help link explains more.  If you decide to cancel, this cancel service Help Center link will walk you through the necessary steps. 

 

-DIRECTVNOWCare

Mentor

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26 Messages

7 years ago

I see but I paid for the full 3 months yesterday, not a free trial and I want a full refund.
Thanks
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