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Re: How does a customer give the regional manager

ALO0714 — Sat, 23 Jun 2018 09:00:51 GMT

Why can’t the manager Priscilla at Mililani Town Store in Hawaii have that kind of customer service?! Instead she was rude, inefficient with her own processes and threatened to call security on me and refused the right to service me!! Just because I asked when I was next and commented her process was horrible!! Then, she intentionally made me wait!!!

Hawaii Regional Manager

ALO0714 — Sat, 23 Jun 2018 08:56:21 GMT

Who is in charge of the Hawaii AT&T region? It is apparent the processes put in place is inefficient and have managers with poor customer service and bad attitudes stating she has a right to refuse service and threatened to call security on me for asking how long more do I need to wait? Apparently , her own staff didn’t follow the process she kept stating by not putting me in queue and that’s why there were 2 other people ahead of me whereas I was only there to get some help putting on a screensaver which her boss told me to come in and they’ll do it for me!! But, Priscilla was a major female dog with attitude that I gave it right back at her! She just stood there doing nothing and was watching her post because she had to check people in as part of her process but no one was really coming in like a flock! She could of easily did it for me but her lazy butt didn’t do anything to resolve an unhappy customer! I think AT& T has major processes and poor quality people working in stores. They need courses to help these incompetent managers understand the first rule of customer service!! She would even give me the number of her boss or regional director. I wasn’t going to call them on their day off but when they were available. I’ve never experience such bad customer service!! Please train your employees to have some compassion and conflict resolution skills instead of threatening to call security on me or refuse the right to serve me?!

Re: Will I be charged an installation fee?

ArgyBargy — Sat, 23 Jun 2018 08:43:39 GMT

Thanks again for the response and good information. This is going to be an upgrade, so no installation fee. Great! Thanks!

Re: New customer looking for service

Riverasherri — Sat, 23 Jun 2018 08:39:43 GMT

Yes

Re: How do I get in touch with a regional manager?

ALO0714 — Sat, 23 Jun 2018 08:32:46 GMT

You need to work on the inefficient processes and customer service st the Mililani Town Center! The manager Priscilla has the worst customer service and has a negative attitude! She shouldn’t even be a manager and her staff besides Braiden was an exception but the staff couldn’t even follow their own inefficient process! I’ve been a loyal customer and switched from Sprint since I wanted to experience what AT& T use to be but the store at Mililani is by far one of the worse due to PRISICLLA the manager on duty with attitude and barely could fit her top or represent AT&T like a professional!! She threaten to call security and threaten to refuse the right to provide service because she didn’t like that I said her process needs improvement?! I will escalate this to Regional Director and BBB!!

Re: need to know if the subscription went through paid on PayPal took money out at able to set up on

bcbsncjlj — Sat, 23 Jun 2018 08:25:59 GMT

Contact support using the chat. They can help with your subscription issue,

need to know if the subscription went through paid on PayPal took money out at able to set up on Ro

Lost21 — Sat, 23 Jun 2018 08:23:03 GMT

just brought DirecTV now a few hours ago got error page saying problem on DirecTV side not sure if subscription came went through payment went through PayPal set up on Roku won't allow me to go and says I don't have a subscription

Re: Which plan contains the new Hallmark Drama channel?

bcbsncjlj — Sat, 23 Jun 2018 08:18:02 GMT

You can track package contents here

No one here in these community forums know when changes will happen. Just keep checking back.

Re: Can’t watch on demand content

bcbsncjlj — Sat, 23 Jun 2018 08:12:48 GMT

Contact support using the chat. They can assist you with your account issues.

Re: Cant sign in

bcbsncjlj — Sat, 23 Jun 2018 08:11:25 GMT

Use the HBO GO app with the service.

Re: Add channel

bcbsncjlj — Sat, 23 Jun 2018 08:09:37 GMT

Only premium channels can be added.

Re: Need help

bcbsncjlj — Sat, 23 Jun 2018 07:58:17 GMT

Re: Helloo

bcbsncjlj — Sat, 23 Jun 2018 07:56:33 GMT

Payments are made by CC or PayPal. When you signed up you select a payment method so you have no need to make any additional payments,

Re: I'm Mad! Double Charged No Service

bcbsncjlj — Sat, 23 Jun 2018 07:54:24 GMT

Contact support using the chat. Select "Contact Us" below - then select "DirecTV NOW" - chat is in the middle of the page or a bubble may appear in the bottom right hand side.

I'm Mad! Double Charged No Service

OkieGirl76 — Sat, 23 Jun 2018 07:49:18 GMT

I tried to sign up on your website and it charged my paypal account $10. When I tried to sign in it says I need to subscribe. You have already taken money out of my paypal account.

I then tried my credit card and you charged me $10 on my card too! so I have been charged twice! I keep getting this error:
41100 : Something went wrong on our end and we are working to fix it. Please try again later.

I cannot view any channels.

Re: 4k

shannon02 — Sat, 23 Jun 2018 07:48:47 GMT

Do you have an HR54 Genie or HS17 Genie2 an a C61K mini connected to the Sony?

Re: Mislead by sales representative: service fee is $100 greater than the order.

Loyald2d — Sat, 23 Jun 2018 07:40:42 GMT

Hello, I'm an AT&T third party residential sales rep. Your sales rep simply lied to you and sold you on price. What that did was wrong and hustled you. Next time have the rep review the order with you and verify everything with AT&T. Which is what I do with all my customers.

Re: Signal Loss Due to Rain or Snow

danyanbu — Sat, 23 Jun 2018 07:31:06 GMT

Not that complicated, with any rain we begin to lose our signal and this has always been the case. If you are unable to resolve the issue we will have to seek an alternative. All connections in-house are good. Of course rain wouldn't affect them anyway.

Helloo

Boricua27 — Sat, 23 Jun 2018 07:29:31 GMT

I would like to make a payment

Note S4 quickly overheating, even in safe mode

thedemoncage817 — Sat, 23 Jun 2018 07:24:46 GMT

I have the n910 and it is updated to the latest system update. The device overheats and the system shuts down within 90 seconds, usually less (this includes the time it takes to boot) and even does so in safe mode.

BUT

does not do so when booted into recovery or even download mode. It will run continuously, up to at least 30 minutes.

Is there a known solution to this issue?

PS the battery is brand new, keep in mind I can do very little because I have a matter of seconds when finally booted though have all the time in the world in recovery and download mode