New board topics in AT&T Community

Hawaii Regional Manager

ALO0714 — Sat, 23 Jun 2018 08:56:21 GMT

Who is in charge of the Hawaii AT&T region? It is apparent the processes put in place is inefficient and have managers with poor customer service and bad attitudes stating she has a right to refuse service and threatened to call security on me for asking how long more do I need to wait? Apparently , her own staff didn’t follow the process she kept stating by not putting me in queue and that’s why there were 2 other people ahead of me whereas I was only there to get some help putting on a screensaver which her boss told me to come in and they’ll do it for me!! But, Priscilla was a major female dog with attitude that I gave it right back at her! She just stood there doing nothing and was watching her post because she had to check people in as part of her process but no one was really coming in like a flock! She could of easily did it for me but her lazy butt didn’t do anything to resolve an unhappy customer! I think AT& T has major processes and poor quality people working in stores. They need courses to help these incompetent managers understand the first rule of customer service!! She would even give me the number of her boss or regional director. I wasn’t going to call them on their day off but when they were available. I’ve never experience such bad customer service!! Please train your employees to have some compassion and conflict resolution skills instead of threatening to call security on me or refuse the right to serve me?!

need to know if the subscription went through paid on PayPal took money out at able to set up on Ro

Lost21 — Sat, 23 Jun 2018 08:23:03 GMT

just brought DirecTV now a few hours ago got error page saying problem on DirecTV side not sure if subscription came went through payment went through PayPal set up on Roku won't allow me to go and says I don't have a subscription

I'm Mad! Double Charged No Service

OkieGirl76 — Sat, 23 Jun 2018 07:49:18 GMT

I tried to sign up on your website and it charged my paypal account $10. When I tried to sign in it says I need to subscribe. You have already taken money out of my paypal account.

I then tried my credit card and you charged me $10 on my card too! so I have been charged twice! I keep getting this error:
41100 : Something went wrong on our end and we are working to fix it. Please try again later.

I cannot view any channels.

Helloo

Boricua27 — Sat, 23 Jun 2018 07:29:31 GMT

I would like to make a payment

Note S4 quickly overheating, even in safe mode

thedemoncage817 — Sat, 23 Jun 2018 07:24:46 GMT

I have the n910 and it is updated to the latest system update. The device overheats and the system shuts down within 90 seconds, usually less (this includes the time it takes to boot) and even does so in safe mode.

BUT

does not do so when booted into recovery or even download mode. It will run continuously, up to at least 30 minutes.

Is there a known solution to this issue?

PS the battery is brand new, keep in mind I can do very little because I have a matter of seconds when finally booted though have all the time in the world in recovery and download mode

Want to make a payment

Boricua27 — Sat, 23 Jun 2018 07:23:37 GMT

Would like to make a payment

Cambio de plan

Marco1507 — Sat, 23 Jun 2018 07:08:21 GMT

Buenas noches espero y me piedan ayudar hace unos meces me cambie a att pero al cambiarme me condisionaron el chip cn la recarga de 150 en ese momento no tenia para hacerla y no quisieron entregarme mi chip...perdi mi numero puesto qno tenia para realizar la recarga ahora comore otro chip pero no puedo cambiarme a att ilimitado que es la oferta de mb ilimitados que puedo hacer?? O ya no me puedo cambiar a esa oferta ojala me puedan ayudar

Need help

Lost21 — Sat, 23 Jun 2018 07:05:46 GMT

order DirecTV now paid subscription through PayPal not going through trying to set up on Roku says I don't have an account

no tengo servicio de llamadas ni datos

noerespunk — Sat, 23 Jun 2018 06:45:03 GMT

no puedo reqalizar ninguna lllamada ni recibir, todo estaba bien con mi servicio pero tiene unas horas que no puedo navegar ni recibir nada

Add channel

Feger7 — Sat, 23 Jun 2018 06:37:45 GMT

Can a channel be added to a package? As in one channel?

Unauthorized Hard Credit Inquiry on Credit Report

csanchez120 — Sat, 23 Jun 2018 06:22:57 GMT

I checked my credit recently and noticed that AT&T Services pulled my credit without my consent. I did not authorize AT&T to pull my credit. I need help clarifying this matter.

Cant sign in

Kandy.ferrer — Sat, 23 Jun 2018 06:15:44 GMT

I cant sign in to the direct tv app. I have hbo with my service but i can sign in at all.

AT&T reward center website not working.

ChelseaJo — Sat, 23 Jun 2018 06:12:56 GMT

I recently signed up for att u-verse with the promise of a $300 visa gift card. I received a letter in the mail telling me to claim my reward at att.com/rewardcenter but when I go to the website an error message appears saying “We're sorry, an unhandled exception occured during the processing of your reward.
Please recheck your information and try again.” one of the main reasons I signed up for at&t u-verse was because the woman who talked me into it ensured I would receive this $300 gift card. If I am no longer going to be able to receive this gift card I would like for a customer service supervisor to contact me and let me out of my contract. I am beginning to think that this gift card is a scam to get people to sign up because many people have complained about this happening and the representatives who respond say they don’t see anything wrong with the website.

Showcase?.

DIRECT-TV — Sat, 23 Jun 2018 05:57:12 GMT

I watched all series for Wentworth on Netflix. The new series 6 is being broadcasted on Shiwcase. I’m a AT&T customer. What do I need to do to continue watching movies that are on Showcase? Please help me.

Signed up for internet 3 weeks ago, constant interruptions in service

Imedi01 — Sat, 23 Jun 2018 05:43:24 GMT

I signed up for the U-verse and internet package last month and almost daily my internet disconnects for hours at a time. I’ve called in 4 times, I keep getting told it’s a “line issue”, is this just lies? If it’s the same issue each time why don’t they address the issue? How can I get this resolved, I’ve had 3 “outside technicians” come so far.

Forgot parental PIN

cvillasana — Sat, 23 Jun 2018 05:38:20 GMT

I am trying to reset my parental controls and I forgot my PIN. How do I change it?

Transfer of Billing Responsiibility

koushik05n — Sat, 23 Jun 2018 05:18:41 GMT

Me and wife are on same account. We want to have separate line by Transfer of Billing Responsibility (TOBR). When I tried contacting ATT, I was given a run around. Went to 3 different ATT store- and also spent hours on phone and chat. Still no appropriate solution found. We found out that we have combined billing (wireless+ home internet) and due to that they cant release my line to do a TOBR. They will have un-combine the bills and then release my line. Unfortunately it cant be done immediately. It takes 3-4 billing cycles to un-combine billing and then release the line.

I feel there must be some other easy way out. I want to stay with ATT but ATT customer service reps didnt do much to help. It was rather pathetic the way they treated me when ever I went to their office. No one knew the solution, still kept pushing it on to somebody else.

If theres any other way out please let me know. If not I would rather cancel my account to ATT and go to a different wireless.

Is it possible to revert to old GUI?

cellbiller — Sat, 23 Jun 2018 05:00:14 GMT

Is there any way to revert to the previous genie/directv GUI? The new/current GUI won't even display all of my recorded shows. Depending on sort criteria at least five of my recorded shows disappear from the list (I assume there is a Max display value somewhere that is too small). Also lost the ability to select multiple shows for delete, it now takes ten minutes to do the same cleanup that used to take seconds. I've tried to give this update the benefit of the doubt, but it really is a loss of usability and functionality.

Can’t watch on demand content

abarroyo3 — Sat, 23 Jun 2018 04:59:42 GMT

I just got directv now but I can’t watch on demand content on everything. It keeps telling me i need to subscribe even though I have one with my package

Driver Complaint

drivercomplaint — Sat, 23 Jun 2018 04:49:24 GMT

A driver scratched my mother's car today. The driver clearly did not check his blind spot before changing lanes and was drifting left into our lane. At first, we thought he was simply getting too close but he continue to drive into our lane, evidently brushing the right front side of the car. We honked and had to brake quickly. This happened in Los Angeles, California around 2:50 PM by the 5 North and 110 North freeway change. I have pictures of the van and the scratches on our car, but I wish to directly speak with and send those to a representative instead of posting on a forum.

License plate#: 8Y19742