I need to return my damaged phone to Asurion but I don't know how to return it? I looked at videos on YouTube saying that they got envelopes to return in but I never got that? Do I just return it in the box I got it from? and where do I put it to get it returned? I don't want to be charged $ for not

Billing issue

They promise rewards for moving to AT&T and then don’t follow through. Total bait and switch. Anyone know how to contact someone who manages this group?

Ask for air tire pressure issue so I can drive my car without having a flat the first response came without air pressure tools and the next time the towing was to respond it was over a three hour wait when they promised within 45 mins of the call I finally called them and they just apologized for th

Are any of the non-unlimited postpaid wirelesss plans eligible for international day pass? If so, which one(s)?

I tried making an account for my prepaid service with my prepaid phone number and it says I already have one and I’ve never made one. Any idea why that may happen?

Hi all. I recently switched to AT&T and ported my number over from Verizon. Once I got everything set up I logged into my AT&T account to see a past due amount of over $800 for service that was supposed to be canceled in February of 2013. I know I canceled the service (almost positive I went

Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did back

Attempting to trade my S-21 for a "free" Pixel 7. The S-21 was "free" 20 months ago, (device pymt is offset with monthly credit). I have 10 of 30 payments left. Also, I elected "Next Up", and "Unlimited Elite " plan. So, using the My ATT app, I selected "shop now" under Deals, I selected Pixel 7,

Hi, I would like to pay extra on my monthly installment plan for my wireless device. Can you please tell me how to do that? Thank you.

So I changed my phone number like an (Edited per community guidelines) before I changed all my email accounts with two step verification. I messaged att and they said the number isn’t available, but I think it’s still registered to me, because when I do a public search is comes back my name AT&

I would like to cancel the service on my husband's phone but keep the number....he passed away last year so the phone is not in use but I am not ready for the number to be released. Is this possible? What are my options?

I cancelled the att protect app and downloaded the new protech Armour app. Will the new subscription auto pick up because it didn’t register in my settings subscriptions?

Purchased the phone used, used for a few years with ATT number, now switched to a different phone and would like to unlock it. I attempted to send a unlock request with the IMEI #, and it returns a message that the phone is still on a payment plan and cannot be unlocked. I've tried calling Accoun

I ordered a fresh physical SIM for my Fold 4. I didn't realize it had ESIM capability. I called 611 to get my new SIM activated after the website DIY wasn't working. The rep I was connected with seemed great but I got confused when he wanted to activate both my SIM and ESIM for my same phone number