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Wireless

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How do I return my phone to Asurion?

I need to return my damaged phone to Asurion but I don't know how to return it? I looked at videos on YouTube saying that they got envelopes to return in but I never got that? Do I just return it in the box I got it from? and where do I put it to get it returned? I don't want to be charged $ for not

Questions

 • Phones & Devices

34.1K

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Angelo Hodge

Billing issue

Questions

 • Wireless Account & Billing

28

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In Home Expert Scams

They promise rewards for moving to AT&T and then don’t follow through. Total bait and switch. Anyone know how to contact someone who manages this group?

Questions

 • Wireless Account & Billing

21

3

0

Towing for tire pressure issue

Ask for air tire pressure issue so I can drive my car without having a flat the first response came without air pressure tools and the next time the towing was to respond it was over a three hour wait when they promised within 45 mins of the call I finally called them and they just apologized for th

Questions

 • Features & Services

29

4

0

Accepted Solution

Official Solution

plans eligible for international day pass

Are any of the non-unlimited postpaid wirelesss plans eligible for international day pass? If so, which one(s)?

Questions

 • Features & Services

32

4

0

Accepted Solution

Official Solution

Why does this say I already have a user account for my phone number?

I tried making an account for my prepaid service with my prepaid phone number and it says I already have one and I’ve never made one. Any idea why that may happen?

Questions

 • AT&T PREPAID

30

2

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Past due amount showing up from service I had almost 10 years ago

Hi all. I recently switched to AT&T and ported my number over from Verizon. Once I got everything set up I logged into my AT&T account to see a past due amount of over $800 for service that was supposed to be canceled in February of 2013. I know I canceled the service (almost positive I went

Questions

 • Wireless Account & Billing

19

1

0

Accepted Solution

SOS no cellular. Not SIM cards . No support

Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did back

Questions

 • AT&T PREPAID

4.8K

15

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Black Friday Deals for.....EVERYONE?

Attempting to trade my S-21 for a "free" Pixel 7. The S-21 was "free" 20 months ago, (device pymt is offset with monthly credit). I have 10 of 30 payments left. Also, I elected "Next Up", and "Unlimited Elite " plan. So, using the My ATT app, I selected "shop now" under Deals, I selected Pixel 7,

Questions

 • Features & Services

22

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Accepted Solution

Installment Plan

Hi, I would like to pay extra on my monthly installment plan for my wireless device. Can you please tell me how to do that? Thank you.

Questions

 • Wireless Account & Billing

23

1

0

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(151)

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Changed my phone number less than a month ago. Need it back

So I changed my phone number like an (Edited per community guidelines) before I changed all my email accounts with two step verification. I messaged att and they said the number isn’t available, but I think it’s still registered to me, because when I do a public search is comes back my name AT&

Questions

 • Phones & Devices

37

3

0

Accepted Solution

Can I shut off a phone on my account but keep the number without paying for monthly service?

I would like to cancel the service on my husband's phone but keep the number....he passed away last year so the phone is not in use but I am not ready for the number to be released. Is this possible? What are my options?

Questions

 • Wireless Account & Billing

37

1

0

Accepted Solution

Att protect

I cancelled the att protect app and downloaded the new protech Armour app. Will the new subscription auto pick up because it didn’t register in my settings subscriptions?

Questions

 • Features & Services

37

8

0

Accepted Solution

Trying to unlock a iPhone 7 Plus that I purchased used years ago, and used with ATT number

Purchased the phone used, used for a few years with ATT number, now switched to a different phone and would like to unlock it. I attempted to send a unlock request with the IMEI #, and it returns a message that the phone is still on a payment plan and cannot be unlocked. I've tried calling Accoun

Questions

 • Phones & Devices

36

5

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Accepted Solution

Why did ATT rep activate a new physical sim AND a new esim for the same number?

I ordered a fresh physical SIM for my Fold 4. I didn't realize it had ESIM capability. I called 611 to get my new SIM activated after the website DIY wasn't working. The rep I was connected with seemed great but I got confused when he wanted to activate both my SIM and ESIM for my same phone number

Questions

 • AT&T PREPAID

35

2

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