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(195615)
Complaint - Trail Camera Pre-Paid

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

Questions

 • AT&T PREPAID

5

1

0

Connect tech charge

I wAs charge $110 from connecttech I never authorize or heard of that

Questions

 • Wireless Account & Billing

7

1

0

I cannot access my account I get message Invalid access code USIM9991

I have gone to AT&T Store and they cannot help and advise to call AT&T. I have called AT&T and oc course get an automated response. and when I give my cellular phone they say they cannot find it. Extremely frustrating

Questions

 • Wireless Account & Billing

321

6

0

Unlimited Data Roaming Throttled in Canada

I have an Unlimited Elite plan and use it regularly from Canada. It has always worked flawlessly. Suddenly it appears that we are being throttled. In the morning, our data speeds are reasonable (30-50mbs) but mid morning the speed drops to <2mbs. We are connected to a Telus 4G LTE tower. I moved

Questions

 • Features & Services

112

21

price increase

I wanted to e mail you. but i see no e mail button so i guess this is the preferred choice of communications. i see my bill went up $10. in one month. I hope this will get resolved so i need not look elsewhere for my communications device and services.

Questions

 • Wireless Account & Billing

32

5

0

Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

Trying to unlock fully paid iPhone XR and getting message. Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

Questions

 • Phones & Devices

198

13

0

Wanting to add my daughter to my multi-line account but she has tmobile

How do I add my daughter's phone to my multi-line account if she currently has tmobile? Will it cost anything or change my bill due date?

Questions

 • AT&T PREPAID

14

2

0

Customer Service Asking Personal Questions

I called customer service today to ask about the increase in my bill. The customer service representative was quite chatty.  He wanted to know if I had plans for the long weekend, what I do for a living, specifics about my job, and then asks if I have children.  I said no.  That shou

Questions

 • Wireless Account & Billing

22

4

0

How do I remove 2 lines from my account without owing a lot of money?

I got my boyfriend 2 lines cuz he couldn’t do it and now since I could see his phone activity, hes decided to not use them and or pay for them! Any suggestions

Questions

 • Wireless Account & Billing

14

2

0

No Cellular Data working in Canada

I’m traveling in Canada with my husband and 2 kids. All of us are on the same ATT plan and we all have the same/similar iPhones (2 XRs and 2 12's.). I have an iPhone 12 & It shows I’m connected to Bell and I have full bars HOWEVER am not able to send or receive data when not connected to WiFi.

Questions

 • Phones & Devices

30

4

0

International Day Pass not working

I am a postpaid customer and the international day pass is not working for me. During transit in Qatar it worked but in India it is not working. I have tried switching my phone off and on.

Questions

 • Features & Services

192

7

0

Tendered to Returns

Please help. I signed up for ATT and ordered 2 phones. Decided we wanted different phones and returned using Pitney Bowles/Newgistics return label supplied by ATT.   I RETURNED WITHIN ONE WEEK AFTER RECEIVING.  Items are sitting in a nearby city for 5 days.  I will be char

Questions

 • Phones & Devices

11

1

0

How to unlock bootloader

I want to unlock bootloader of samsung galaxy s3, version ANDROID 4.4.2

Questions

 • Phones & Devices

10

1

0

NO SERVICE OR SIGNAL BARS

Still no service or signal bars in Wing, AL area, zip code 36483. AT&T tower just standing there with no antennas or equipment hooked up since December of 2021. Looks like a waste of money putting this up for nothing. Talked to contractors when they were constructing it. It is supposedly going t

Questions

 • Features & Services

15

1

0

Apple Watch

I attempted to get wireless on my watch. I had several problems with the connection and eventually I found out that it was from Verizon. I was charged 2 $30 connect fees that didn’t even work.

Questions

 • Wireless Account & Billing

5

1

0

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