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Unable to make an international call with PREPAID phone

Hi, My wife has a Samsung Galaxy S9 on a grandfathered PREPAID 10c/minute plan. She's always been able to make international calls before. But today she tried calling a number in Ukraine and keeps getting "unable to complete the call" no matter how she tries to dial it. We put more money on her a

Questions

 • AT&T PREPAID

22

1

0

AT&T SOP on lying to customers and providing false information

How does AT&T stay in business when they continually lie to customers. I have had the worst customer service experience ever with AT&T. "Customer Service" representatives have hung up on me, and transferred me to random numbers. No one has assisted me in receiving my money back from my trade

Questions

 • Wireless Account & Billing

24

2

0

Proof of purchase

Can I get proof of purchase from a phone purchased under a business account in 2016 to send to apple to unlock a phone?

Questions

 • Phones & Devices

15

1

0

Accepted Solution

Official Solution

prepaid payment account

I loaded money onto my prepaid account but when i try to pay it says payment issues and when i call the number provided it says it can’t find the number now i’m stuck with my 60 on the account not being able to access it either way

Questions

 • AT&T PREPAID

19

1

0

AT&T Cell Booster will not send or receive pictures or group text

Just switch over from my microcell to AT&T Cell Booster. I can receive and send calls, I can get and send single people text but I can not get or send photos or group text. Any ideas of what the issue is?

Questions

 • Phones & Devices

103

9

0

Accepted Solution

Official Solution

How do I change my Payment date for Autopay?

I am on Auto pay And I want to change my payment date

Questions

 • Wireless Account & Billing

95

4

0

Numbersync issue Kyocera E6920 and Galaxy watch SM R815U

Got a new esim card. Master reset the watch. Scanned the card. The watch still wouldn't show the new ICCID or number. Ticket was sent through ATT. Waiting on response.

Questions

 • Phones & Devices

21

4

0

Non returned device fee

I signed up for a $10 watch plan using split billing on my company phone. It was a nightmare to get service started but after a few weeks it finally got activated. Today I get a bill for over a thousand dollars. I check my account and they are charging me a non returned device fee. But I never eve

Questions

 • Wireless Account & Billing

40

5

0

Trying to unlock and says denied

Hi I'm trying to unlock an old ZTE phone and it says 'denied'. I've tried contacting ATT and am getting the run around. Anyone have any suggestion on how to unlock? I meet all of the requirements.

Questions

 • Phones & Devices

58

9

0

Accepted Solution

Official Solution

Free AT&T 5G Booster

I have called many times using the instructions sent to my by AT&T for a FREE booster. Letter says call by March 31st. I have called 2 times this week.  Called today February 25.. well before the deadline.  AND I WAS TOLD THEY RAN OUT OF BOOSTERS !!!! (Edited per community guidelines)!  Then told Bo

Questions

 • Phones & Devices

1.4K

20

0

iMessage not working on Apple iPhone 13

Got a new iPhone 13 one week ago and everything was working well. Yesterday, my iMessage stopped working.  All texts going out were green.  I can't respond to group chats - I get the 'Not Delivered' red notice.

Questions

 • Phones & Devices

16

1

0

I cannot activate WIFI Calling because ATT is failing to valid my address

I cannot activate WIFI Calling because ATT is failing to valid my address in my Galaxy Phone My address is valid and I confirmed with USPS when I moved in 6 months ago. How do I do for ATT to validate my address?

Questions

 • Phones & Devices

16

1

0

Outgoing Text/Messages

I have an iPhone SE with the prepaid plan. My AT&T prepaid account history shows outgoing text/messages to 1C0DE94183566 which I did not initiate. I was charged $2 each day it occurred. What is this code and how do I stop it.

Questions

 • AT&T PREPAID

160

5

Unlock request

I am having a problem with the unlock request. I confirmed it and it has been In-progress for 2 weeks.  I even resubmitted it and the same thing.  You can't talk to anyone, email anyone or chat with anyone about it to get it resolved.  The website states that it should be done in 2 b

Questions

 • Phones & Devices

26

4

0

Closed

UNREASONABLE PERMISSIONS FOR VISUAL VOICEMAIL

I ATTEMPTED TO SET UP THE VISUAL VOICEMAIL ON MY NEW S7. IT REQUIRES ME TO GIVE "ALLOW VISUAL VOICEMAIL  TO ACCESS PHOTOS, MEDIA, AND FILES ON YOUR DEVICE?" WHY DO I NEED TO ALLOW THIS? I NEVER HAD TO USE VM IN THE PAST. I AM CHATTING WIHT ALBERT WHO ASSURES ME THAT VISUAL VOICEMAIL WILL NOT ACCESS

Questions

 • Features & Services

1.1K

4

0

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