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(197322)
New prepaid by the minute plan coming?

I was about to leave AT&T prepaid as they deleted the pay by minute plan. I heard from one employee that they are bringing it back in October with a 35¢/minute charge. Is there any truth to this?

Questions

 • AT&T PREPAID

15

1

0

Trying to charge more whenever you pay amount due

Does anyone else have issues with they’re account payment due? Every time I pay what it says “balance due” on the page when you log into your account, it tells me I owe more money then that to keep my service going. It charges my card and then they cut the service off to my phone saying I didn’t put

Questions

 • AT&T PREPAID

9

1

0

Accepted Solution

so frustrated I'm ready to switch

Does anyone know how to file a complaint that will actually get someone's attention and, perhaps get resolved? Last month I was forced to change my legacy plan.  I was promised that it would be less expensive.  Now I'm being billed more than ever, 1 and half times what I was promised.&nbs

Questions

 • Wireless Account & Billing

67

10

0

ZTE Velocity (MF923)

I am from Germany, and will be traveling to the USA for 2 weeks in November. There I need a wifi hotspot. In previous chats with you I have already found out that my device Velocity MF 923 will work. There is a Data Plan here with 25 GB and 45 GB. But what I never asked before: if I want to buy su

Questions

 • AT&T PREPAID

15

2

0

AT&T Radiant Max 5g connectivity issues

A couple of months ago I bought online a new AT&T Radiant Max 5g for my prepaid account. It worked just fine using the 4g LTE network up until a couple days ago, then it started dropping mobile service, and I'd only get the "Emergency Calls Only" message. I had the sim card replaced, only to ha

Questions

 • Phones & Devices

15

2

0

Hospot

How do I purchase hotspot

Questions

 • Features & Services

8

1

0

Changed to Unlimited Premium by store rep when asked about Latin American coverage

I upgraded my phone and asked in store about the new plan that covers Latin America. They switched me to the Unlimited Premium plan at no charge and assured me I would be covered while in Latin America. So I lost HBO Max, and was still charged for the International Day Pass on both of our phones AND

Questions

 • Features & Services

20

2

0

Unlock my phone to use for Verizon

I have had this phone almost a year now. Its an AT&T phone. It was unlocked for Net 10 services. Now Verizon took over Net 10 and sent me a new SIM card. After switching card i get a message that says "Enter network unlock code". I bought this phone from a friend. I do not have an AT&T acco

Questions

 • Phones & Devices

19

1

0

Accepted Solution

DO NOT take ATT international roaming - not reliable

I'm on a shot vacation and outside US. I have selected ATT international roaming and now spending daily 3-4 hours trying to fix the phone connection. Tried to sort out by chatting with ATT agents and the agent left the chat while in conversation. Pasting the transcript here.  [Camilo] :

Questions

 • Features & Services

16

1

0

Closed

Control Temperature

Hi guys... One of my friends is very much concerned with his reptile pet as they do not maintain a constant internal body temperature. Is there any device that controls the temperature? His birthday is coming in next month Temperature controller will the best gift for him as well as for his p

Questions

 • Features & Services

19

1

0

Will I be charged with WI FI CALLING for calling International Day pass countries ?

What I know is that so won’t be charge in case I use WIFI CALLING when calling back to the U.S., but how about the country I will travel to? In that countries, there’s international Day Pass coverage.

Questions

 • Wireless Account & Billing

30

6

0

Accepted Solution

Official Solution

Apple Pay error when paying bill

I am trying to pay my bill via the MyATT app, and I receive the following error: Your payment of $ didn't gothrough. Try paying againWe couldn't process your payment info.Try entering your info again or try usinganother payment method.(MSPMTE300106) I normally just pay my bill with Apple Pay v

Questions

 • Wireless Account & Billing

206

17

0

WIRELESS CALLER Instead of Phone Number, Please Change

How do I remove this from happening? Who thought that showing WIRELESS CALLER is a better idea than showing me the actual phone number? Why is it in ALL CAPS like my phone is yelling at me? Sometimes you have to wonder who is in charge of making decisions and how they still have a job! This has to b

Questions

 • Features & Services

44

9

0

Closed

Apple Watch 3 won’t connect to the ATT cellular network

Can someone anyone from ATT please solve this issue. I’ve sent over 6 hours on the phone with reps trying to solve this issue. I’ve had my watch since Sep 22 and it will not connect to the cellular network! The only reason I purchased the new series was because of the LTE connectivity. If ATT is una

Questions

 • Phones & Devices

30.9K

63

Accepted Solution

Official Solution

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade i

Questions

 • Phones & Devices

20.8K

136

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