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Accepted Solution

Payment extension

News moew time to pay the bill

Questions

 • Wireless Account & Billing

15

1

0

Unlock iphone didn’t work

I requested unlock iphone SE, and was approved, but is not accepting a different sim card from other carrier, it is showing the same massage like it is locked.

Questions

 • Phones & Devices

20

1

0

Downloading

Trying to figure out how to download music to my galaxy a13 phone from other apps instead of connecting it to the computer

Questions

 • AT&T PREPAID

8

0

0

text messages

some how i cannot recvied a texet from wells fargo credit card alert account

Questions

 • Features & Services

25

1

0

IMO denied me

Hello I can’t access my imo account I able to log in using my credentials but it loads and then says not able to access my account. I have tried it at work plus at home.

Questions

 • Wireless Account & Billing

15

1

0

Wifi callingvwill not work on new phone

I just set up my new galaxy a13 yesterday. Been trying for 2 days to set up wifi calling. Have removed and reinsert Sim card, reset network settings still won't work. Worked w old phone

Questions

 • Phones & Devices

48

6

Fraud Inquiry Form

The fraud department at AT&T cancelled my account AFTER i paid an outstanding balance that was on my account. I just received my brand new iPhone 14 Pro Max and now i can’t use it! Thanks a lot fraud department! I’m very upset because i haven’t even had the chance to pay my first month’s bill ye

Questions

 • Wireless Account & Billing

43

6

0

Accepted Solution

Asurion

I would love to know why I was enrolled in Asurion without my consent? Went into an ATT store, with my OWN device, activated without any problems, only to find out I was enrolled into a $14/month program without ever being asked??? 

Questions

 • Wireless Account & Billing

30

9

0

Why is ATT avoiding send me a Return Label

My wife bought us two watches online taking advantage of the special deal "Buy one get one free". Both were Samsung Galaxy Watches 5. When I got home I insisted I would prefer the "Pro" Version. So, We waited until they arrived and I requested an exchange via "Chat with ATT" on the webpage. This

Questions

 • Phones & Devices

36

3

0

Outgoing Text/Messages

I have an iPhone SE with the prepaid plan. My AT&T prepaid account history shows outgoing text/messages to 1C0DE94183566 which I did not initiate. I was charged $2 each day it occurred. What is this code and how do I stop it.

Questions

 • AT&T PREPAID

383

16

Closed

making calls with whatsapp on my at&t go phone

I just got my go phone today and would like to use whatsapp to talk to some family and friends in Brazil. I bought a 30 dollar card with the phone but I don't know what is included in that. I guess my question is, can I use whatsapp to call my friends and family in Brazil?

Questions

 • Features & Services

1.2K

5

0

Wireless plan mistake by AT&T and can't get a hold of anyone to fix after several months.

Having been customers for many years with AT&T, we switched our small business wireless plan because they were phasing out our old plan. Initially, the change appeared to be very easy.  We called the toll free number we were asked to call and spoke to a representative who gave us our optio

Questions

 • Wireless Account & Billing

34

1

0

Samsung Galaxy S10E SM-G970U1 needs update for 5G

I have AT&T service via Consumer Cellular, and have been bombarded with mail saying that I need to replace my phone so that it will work on 5G. This model phone is included on ATT's list of unlocked phones that work with their 5G network -- but " require[s] a software update to enable HD Voice,

Questions

 • Features & Services

1.3K

8

0

Accepted Solution

How do I remove "AT&T Next Up(SM) - phone upgrade feature"?

The Next Up feature is not shown in My Add Ons. I can not figure out how to remove the $5.00 charge. Even my AT&T rep can not find where to remove the add on.

Questions

 • Wireless Account & Billing

22

3

0

Whether AT&T provides in-house in-store repairment

<What I Already Know> -AT&T outsources its device insurance function by having Asurion run "Mobile Insurance" and "Protect Advantage", and conduct related in-store repairments. -The subscribers of those two services are elegible for receieve cracked screen repair and battery replacement

Questions

 • Phones & Devices

98

9

0

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