
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
My old U-verse receiver died. Att shipped a new one. It only goes to the u-verse screen. Has a message at the bottom of the TV screen: U-verse is not available at this time. Please try again later. It gives a Restart Receiver option. Then when it’s restarted, goes back to the same screen. How can I
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U-verse TV Equipment
3
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Accepted Solution
I need a new wired U-verse receiver. How do I get one to replace the one I have
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U-verse TV Equipment
12
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Anyone else have a tech come out to fix one of their receivers and not only not fix it but break another one.
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U-verse TV Equipment
17
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It keeps telling that I am using the wrong user I’d. I did forgot my user I’d and it sent the same I’d I am typing in and I even changed the password and tried to sign in it just keep telling me wrong I’d
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U-verse TV Account
6
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Anyone know when fiber is coming to spring and woodlands. 14 years with att wireless and U-verse and slow 25mbps internet. Comcast finally came to neighborhood. Hate to switch but I need faster internet
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U-verse TV Account
8
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Games are on channels 2105-2114. Blackouts apply and I believe the HD tier is required.
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Watching U-verse TV
23
4
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I have U-verse TV. Connected TV to new PACE IPH8010HD-DVR. Msg on screen says Account unavailable. Restarted a few times, still no signal and same msg appears. Wi-Fi network is OK. The receiver in my other room is working fine.
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U-verse TV Equipment
21
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Official Solution
When I search for a show, I enter a few letters, then an error message displays. The message states Try again in 30 minutes. Click the Back button to exit. It happens every time. The same problem exists for On Demand.
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Watching U-verse TV
2.5K
7
I received an email asking me to recycle a receiver I discontinued. I am being asked to return equipment that I no longer have.
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U-verse TV Equipment
12
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Zip code 33312. We have been out of service for over 12 hours.
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U-verse TV Equipment
15
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My old U-verse receiver died. Att shipped a new one. It only goes to the u-verse screen. Has a message at the bottom of the TV screen: U-verse is not available at this time. Please try again later. It gives a Restart Receiver option. Then when it’s restarted, goes back to the same screen. How can I
Questions
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U-verse TV Equipment
3
0
0
Anyone else have a tech come out to fix your receiver and not only not fix it but break another one?
Questions
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U-verse TV Equipment
12
0
0
Zip code 33312. We have been out of service for over 12 hours.
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U-verse TV Equipment
7
0
0
Does anyone have a method that would allow me to watch my U-Verse TV through the Oculus Go? I’m thinking some sort of setup that would allow me to mirror the output of the U-verse receiver inside of the OculusGo. Any suggestions?
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Watching U-verse TV
15
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0
I have all three uverse services, TV, Internet and Phone. My bill has gone up almost 100% in the last three years and I can't continue with this cost, I want to drop the phone service, will that change the pricing on the two remaining services?
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U-verse TV Account
56
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0
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
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U-verse TV Equipment
47
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The green and red lights on the front of the box are flashing. The screen is telling me to go to Troubleshoot U-verse & Internet. Restarting the box did not fix the problem.
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U-verse TV Equipment
78
4
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Official Solution
We just returned from vacation this evening and turned on the family room tv to find a large red x on the screen. The other 2 tvs both work fine. I rebooted the router and receiver with no success. Then attempted to do a disaster recovery which I couldn't get it to do. I'm not rea
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Watching U-verse TV
28
1
0
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Official Solution
How do you connect the Xfinity modem to the U-verse gateway and WAP to be able to use Xfinity internet for U-verse tv
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Watching U-verse TV
16
1
0
Accepted Solution
I need a new wired U-verse receiver. How do I get one to replace the one I have
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U-verse TV Equipment