
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
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Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
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I cancelled my subscription in early April. The 11th I think. But, my auto pay just paid you $217.40 for the month of April. I returned your equipment over 2 weeks ago. But, yet you are still billing me? That is called stealing. Please refund my money. I now have an open case #129305810. Can someone
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U-verse TV
42
5
0
I recently lost access to HBOMAX. I am an unlimited plus customer and 3 agents have told me I still have access to hbo, but hbo says differently. 3 agents can’t seem to correct the problem. Is there anyone out there who was able to fix this problem?
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Max
280
21
Accepted Solution
Official Solution
This is my first time trying to file a complaint for anything. I have been an AT&T customer over 20 years and Uverse 5 years. I am livid due to how I have been treated by AT&T. A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr
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U-verse TV
7.4K
19
Closed
When trying to turn on TV, it tells me to press OK to watch TV. It does nothing when I press it. However, pressing OK for U-verse on Demand does. How do I get it to TV?
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U-verse TV
102
1
0
Official Solution
We have AT&T Fiber 1Gbps. 3 TVs, 1 with DVR (VIP 2262v2) is the one we watch most often. 1 box is wireless and the other is wired. There is nothing between besides the patch cables in and out and the Cat5e in the wall. Uverse picture will freeze for 2-5 seconds then resume. It happens
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U-verse TV
94
9
0