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Account settled now showing unpaid balance

I had a U-Verse account that was settled through the collection agency over a year ago. Now AT&T is trying to collect the remaining original balance. I SETTLED this account and was told by AT&T at the time it was closed. Please rectify.

Questions

 • U-verse TV

12

1

0

U-verse gateway won't reach both ends of the house

I have U-verse and there doesn't seem to be a good place to put the U-verse gizmo such that it reaches both ends of my S-shaped house without issues.    AT&T says I'm only allowed 1 gizmo.   What other solutions are available, can I hard-wire the cable boxes somehow?   Like if I get an ethernet swit

Questions

 • U-verse TV

45

7

0

Cannot get any help

We have a Uverse receiver that has been going out for some time. We called to get a replacement. The new receiver came and It would not connect. We called and they sent a second receiver. Still nothing.  We have talked to tech support 3 times and all they do is read from a script and do “troub

Questions

 • U-verse TV

14

1

0

Accepted Solution

U-verse remote replacement fee

Our U-verse remote (S10 S4) recently began to malfunction. Some of the buttons have stopped working. Resetting the receiver does not help. I contacted TS at 1-800-288-2020 The phone rep informed me they could send a replacement for $20, mentioning something about insurance? My understanding is that

Questions

 • U-verse TV

23

3

0

What is wrong with ATT Customer Service?

These are notes from the latest ordeal with ATT... ATT June 2022 6.16.22 Columbia, SC STORM. Power outage. ATT modem not working. Troubleshoot (using my phone). 7:41 PM Called ATT 1.800.288.2020 8:48 PM. Customer Service (CS) called back (from 1.855.419.7365) CS named India. Ran tests. Front of

Questions

 • U-verse TV

25

1

0

AT&T contractor cut off my understand sprinkler pipe and didn't fix it properly. My irrigation is failure now.

Address: 8512 Pine Valley Dr. McKinney TX75070 AT&T contractor cut off my underground sprinkler pipe and didn't fix it properly. My irrigation system is failure and leaking now.

Questions

 • U-verse TV

14

1

0

AT&T HBO Max Scam

So after three days of being bounced around all over the place because of the HBO Max subscription expired issue, here's what an AT&T Mobility manager told me today. Apparently, even if you have multiple Elite Unlimited plans on your AT&T wireless account, you now only get one HBO Max accou

Questions

 • HBO Max

638

8

0

Accepted Solution

Remote S10-S1 won't turn off AV Receiver with TV and U-verse

I was finally able to get my Denon AVR-1912 AV Receiver programmed in my U-Verse S10-S1 remote. When I select Aux, it powers the AV Receiver on and off, but it won't control the volume (which is half the point of an AV Receiver). I tried codes 5006, 5048, 5054, 5085, 5129, 5130, 5131, 5132, 5134, 51

Questions

 • U-verse TV

24

6

0

Closed

how to download recordings from old DVR receiver to new DVR receiver

How do you download recordings from an old DVR receiver to the new DVR receiver.

Questions

 • U-verse TV

309

3

0

False promises and ridiculous charges

Can someone please tell me who to contact to resolve this mess. I have been given the run around for over a year (not exaggerating). Everytime I am assured it is fixed something else comes up and AT&T's lack of help and concern has lead me to have to cancel and now be charged extra fees for that

Questions

 • U-verse TV

25

3

0

Unlimited Elite & HBO Max

Hello everyone. Figured I’d drop this in here for others who might be noticing it. Apparently some point in the last month AT&T changed it so that there is only 1 HBO max account per AT&T account, where before each email login tied to a line that was paying the elite price got an HBO max acc

Questions

 • HBO Max

59

1

0

U-verse is not avaialble at this time. Please try again later.

Our DVR won't connect given the message above and option to Restart.   When I restart the DVR it returns to the same screen with same message.  Diagnostics says problem is internal.  Tech came out and tested system a couple of months ago due to same issue and charges us $150 for new w

Questions

 • U-verse TV

39

5

0

Accepted Solution

Does AT&T automatically get to use the PG&E easement on my property?

I am curious as to how AT&T and Comcast are allowed to use the PG&E power line easement across my back yard. Can someone offer some insight? Thanks in advance.

Questions

 • U-verse TV

222

4

0

Cant get a person on the phone for Fraud Department

I was a victim of identity theft and have been trying to get in touch with the fraud department for several days now. Each time on hold I suffered through the hold music for roughly an hour or two each time and have yet to speak with a person. Is there another way to contact the fraud department o

Questions

 • U-verse TV

7.6K

28

I need to lower my bill.

I started off paying $120 for a 2 year contract and since then I've been paying $303 a month. I tried calling to get it lowered and I actually got someone to get me a lower bill than my original price, but when the bill came it was $303. I called back after that and complained again and spoke with s

Questions

 • U-verse TV

873

2

0

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