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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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(349)
Generate App Password

I am trying to generate and app password to use on Fetch rewards, but on my account and security tab the only thing it shows me is when I last changed my password. There is no option to generate an app password and it is really annoying.

Questions

 • Troubleshoot

81

1

0

Back door sensor takes lithium 123a not 2032?

Went through solution center to receive type of battery to replace on back door. I purchased the lithium 2032 but when I took off the cover a 123a was there. Do I have an old no longer used sensor?

Questions

 • Troubleshoot

62

6

0

Closed

Transfer of service

Bought a house with DigiLife equipment. Prior owner called AT&T DigiLife and requested "transfer of account/billing responsibility" to me per AT&T DigiLife's request. I call AT&T DigiLife to activate service in my name. Then they ask me to do the same thing again - have previous owner ca

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40

0

0

DLC battery replacement

I have tried multiple times to order a battery from the app and from my account online and it's not working. Please help! The beeping is driving me crazy.

Questions

 • Troubleshoot

52

1

0

Motion detector

No scans are recorded due motion detection

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25

1

0

system continues to beep

When we open the front door using the keypad on the lock provided by digital life, the system does not turn off. Instead it starts beeping which we know will trigger an alarm if we don’t manually turn it off. Open the door with the keypad used to turn the system off. What has changed?

Questions

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48

1

0

Window sensor tamper alert

Received a notification that a window sensor had been tampered with. One of my dogs had knocked the sensor off the window.  I replaced the battery and then replaced the sensor back on window.  Got notification in the app that the sensor had been restored.  But my control panel still

Questions

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57

3

0

keypad alert

Keypad is showing door tampered, opened and replace battery. I replaced the battery, reopened and closed the door and the 3 alerts are still showing on the keypad. I tried several batteries. Cannot fix the problems.

Questions

 • Learn

61

3

0

Fire Alarm Keeps going off

All of our fire alarms went off this morning and was saying that there was a fire. We went all around the house and there was no fire.  The alarm pad showed nothing.  A few minutes later it happened again and then again.   What do I need to do to keep false alarms from happen

Questions

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66

1

0

Need to Replace Battery

I have had my ATT Digital Life Security system for a few years and recently it started beeping with the display saying to replace the battery. I presume my monthly subscription fee covers routine maintenance on the system?  How do I schedule an ATT service rep to come to my house to replace th

Questions

 • Learn

210

7

0

System not working

System hasn’t work in over a year. I don’t know why. Can someone come look at it? Also we had a thunderstorm last night and my tree fell hitting my outside camera. Please let me know.

Questions

 • Troubleshoot

50

2

0

Where'd the chat go???

I have had a terrible experience moving- I moved down 2 floors and across the hall in the same building and it has been an absolute nightmare. I have unresolved outstanding issues still- over a month later- and the chat feature has now disappeared from my account. It is like AT&T is making it pu

Questions

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35

1

0

digital life login problems

Cannot login to digital life app on computer.  The screen continues to indicate 'connection lost'   Account #(Edited as per community guidelines)

Questions

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590

2

0

Closed

New Service with existing system

I recently purchased a home in Memphis Tennessee at and would like to use the existing system. I cannot locate a phone number or anyone to discuss this system, its functioning or its service agreement. Please help. Thanks

Questions

 • Learn

52

1

0

Accepted Solution

Official Solution

Digital Life Ethernet Cable needed

I have changed the location of my router and it is no longer by the control box. Which type of ethernet cable is needed to connect to the router?  Will a RJ45 Cat6 cable work for this?  I have also changed internet providers and no longer use AT&T.  Can I connect Digital Life to

Questions

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87

1

0

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