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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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(357)
CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

Questions

 • Troubleshoot

94

1

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My sensor is damaged

How can I get my damaged sensor replaced.

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 • Troubleshoot

142

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

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148

3

0

Changing the Master pin on a Yale keyless doorlock

Can you let me know how to change the master pin on my Yale keyless doorlock?

Questions

 • Troubleshoot

103

1

I paid for this service but it was never installed or explained.

I was illegally evicted and booted from my home and a lot of my things were stolen/damaged. I have this “digital life” and home tech protection but am not able to access or get the benefits of what I paid for.

Questions

 • Learn

153

1

Accepted Solution

Official Solution

Old Internet Box

I recently moved into a house built in late 90s and there is what looks to be an old internet box. I am wanting it removed but I'm not sure how to go about it. Any suggestions? Thank you in advance! 😁

Questions

 • Learn

229

9

0

Closed

Digital Life Equipment Compatibility

Just curious if the hardware for these systems are proprietary or can they be used by another security provider?

Questions

 • Learn

907

3

0

Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

 • Troubleshoot

59

1

0

I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

Questions

 • Learn

127

2

0

how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

Questions

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104

4

0

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