Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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How do I buy directv stream box?

Had a salesman come to my home but he now won’t answer any calls

Questions

 • Learn

193

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Closed

Thermostat is not working

I have my target temperature set at 70 but its 80 degrees in the house. The unit will not kick on.  

Questions

 • Troubleshoot

110

7

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Remove keypad from wall

I’ve canceled DL and need to remove my keypad from the wall. My kitchen contractor caulked around the edges so I can’t tell how it is attached.  It’s the type of controller that plugs into an outlet.  Any help is appreciated.

Questions

 • Troubleshoot

89

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Accepted Solution

Official Solution

Can we remove an old ATT Digital Life Security system from our new apartment?

We are checking we can safely remove an ATT broadband repeater and connected control box and smoke detectors from our apartment. These predate our ownership, are not part of our agreements to take over the property, and is not associated with any active ATT account.

Questions

 • Learn

151

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Smoke Detectors

I understand that ATT is no long selling smoke and CO detectors. Is there a third party brand that works with the Digital Life system or will I need to return to ADT so that I have these items monitored by my system?

Questions

 • Troubleshoot

93

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Video Downloads

All of the videos my Digital Life captures are being downloaded straight into my camera roll. How do I stop the videos from automatically downloading?

Questions

 • Troubleshoot

134

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Digital cameras have ceased to function

My internet service provider was recently switched, and I'm really happy with the move. A few months after switching modems, the digital alarm system I'd been using is still going strong. Digital cameras aren't working, though. What should I do now? This problem message keeps up over and over again.

Questions

 • Troubleshoot

64

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My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

Questions

 • Troubleshoot

258

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Closed

Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

Questions

 • Troubleshoot

81

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smoke detector issues

I changed the batteries and cleaned the detector and it still keeps going offline and giving us alarms.

Questions

 • Troubleshoot

103

3

0

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