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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

Questions

 • Troubleshoot

133

1

0

Closed

Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

Questions

 • Troubleshoot

69

0

0

smoke detector issues

I changed the batteries and cleaned the detector and it still keeps going offline and giving us alarms.

Questions

 • Troubleshoot

83

3

0

Accepted Solution

Official Solution

Moving to a new house can I take my Digital Life with me?

Moving at the end of this month to a house about a mile from my old house. I have AT&T Digital life in my old house and am trying to move the service to the new house. I can't find a number or chat button to help me coordinate the effort. I have already installed AT&T Fiber 1GB internet at

Questions

 • Troubleshoot

254

1

ATT email issues with a Macbook Pro

I've been having issues trying to add an att.net and a sbcglobal.net email addresses to my Macbook. I get errors like Oops, something went wrong. That error happens when I try to add he address using the Yahoo icon on the Mail program. When I try to add it doing the Other email account by adding it

Questions

 • Troubleshoot

418

4

0

CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

Questions

 • Troubleshoot

89

1

0

My sensor is damaged

How can I get my damaged sensor replaced.

Questions

 • Troubleshoot

134

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

 • Troubleshoot

136

3

0

Changing the Master pin on a Yale keyless doorlock

Can you let me know how to change the master pin on my Yale keyless doorlock?

Questions

 • Troubleshoot

94

1

I paid for this service but it was never installed or explained.

I was illegally evicted and booted from my home and a lot of my things were stolen/damaged. I have this “digital life” and home tech protection but am not able to access or get the benefits of what I paid for.

Questions

 • Learn

146

1

Accepted Solution

Official Solution

Old Internet Box

I recently moved into a house built in late 90s and there is what looks to be an old internet box. I am wanting it removed but I'm not sure how to go about it. Any suggestions? Thank you in advance! 😁

Questions

 • Learn

215

9

0

Closed

Digital Life Equipment Compatibility

Just curious if the hardware for these systems are proprietary or can they be used by another security provider?

Questions

 • Learn

845

3

0

Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

 • Troubleshoot

44

1

0

I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

Questions

 • Learn

122

2

0

how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

Questions

 • Learn

93

4

0

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