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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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(337)
How do I cancel?

I've been all over on the app and website and can't figure out how to cancel my account. Any ideas?

Questions

 • Troubleshoot

342

11

0

replacing dlc battery

I've looked at several videos about this and none show the model controller I have. There are 4 AA type rechargeable batteries in there. I replaced all 4 with 2000 mah 1.2v batteries and the unit still beeps complaining that the battery needs to be replaced.

Questions

 • Troubleshoot

11

1

0

Closed

indoor siren

I am getting a message indoor siren 30: offline. What does this mean and how do I fix it?

Questions

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47

2

0

Keyless door lock

My door lock is not functioning correctly. It seems the code is not recognized anymore. When I punch in the last code I get a sound that indicate my code is not correct. I have not chnaged my code, but it act as if I have changed it. In addition to that issue, I do not know how to reset master code

Questions

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187

3

0

Accepted Solution

unable to get Yale 220 lock to exit DL network (unpair)

how do i get my Yale 220 deadbolt lock to unpair with the DLC? i want to pair it with my Ring controller, but one first has to unpair with the DLC. i entered Master code # 7 # 3 # but it is not accepted. is the network module ATT 2.0 CP 2-5-3 proprietary?

Questions

 • Troubleshoot

31

5

0

AT&T Digital Life

Will my Digital Life security system still operate once AT&T stops service in February? I know it won’t be monitored but curious if the app and system will still work.

Questions

 • Learn

104

1

0

Cancel Alarm System But Keep Cameras Active?

I am a current Digital Life Customer but want to downgrade my plan. I currently have this plan: Smart Security. It includes security/alarm monitoring for $39.99 and then a Garage Door Package for $4.99 and a thermostat $4.99 and Camera package $4.99. Can I drop any of these? I no longer need or want

Questions

 • Learn

27

1

0

Former AT&T Digital Life....

I've got some cameras installed through a former AT&T Digital Life installation. Now I am automating using my Alexa and Aeotec hub. I've got all but a few proprietary devices connected to the hub, but I still have two cameras, assuming they don't utilize ZWave or Zigbee, that I would like to acc

Questions

 • Learn

26

0

0

Can I use it as Local Self Monitored System

Hi I just purchased a home which already had a AT&T Digital Life Security System installed in it. Unfortunately, can't afford to pay for the monitoring right now, but is there anyway I can use this system locally and self monitor?

Questions

 • Learn

56

1

0

Accepted Solution

Official Solution

The Yale lock on the door stuck

If we use the app to unlock our Yale lock, we are unable to use our door code to get in. In order to fix this, I replaced the batteries. Using the app or the door keypad to input the door lock code does not function and we just hear "chimes" from the lock, but the lock does not turn. I'd love to hea

Questions

 • Troubleshoot

94

4

0

Moved into house with ATT DL -Carbon monoxide decoupling / beep issue (not battery)

Hey all just moved into a new home with ATT Digital Life. I do not have access to PIN on the center console. 1. Can I somehow obtain the PIN to my wall unit? 2. The Carbon monoxide sensor unit is old and expired. It started giving me the warning of its death so I unplugged the batteries. No

Questions

 • Troubleshoot

29

1

0

How can I add another Digital life camera

I have a third digital life camera that isn’t hooked up.. how can I add it to my other 2 cameras on my system?

Questions

 • Learn

50

1

0

Push Notifications

Cannot receive push notifications- cannot add or change devices that receive push notifications

Questions

 • Learn

65

3

0

Security system camera

Hi there. I’m trying to remove this from above my garage left from the previous owners part of their security system but I can’t figure out how to get this piece off. I tried putting a flat head in the bottom notch and turning and no luck. How do I remove this entire piece?

Questions

 • Troubleshoot

55

1

0

Closed

digital door lock

How do I change the code on my digital door lock?

Questions

 • Troubleshoot

98

4

0

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Visit the Community How-To.