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Auto Update drop my internet connection down

Every 2 weeks the auto update the box unit in the demark room and drop my internet for more than 48 hours until the technician comes and he realized that can't solve it. So he call the TIER 2 Technician and they restore the old software. How can I solve this?  They replaced the modem 4 tim





ANOTHER RATE HIKE!!!!! AT&T AWFUL ... clearly NOT awesome

Last month, I wrote that AT&T jacked my triple play by $50 (!!!) a month. In speaking on the phone with customer loyalty, they told me ... in essence ... TOUGH luck. Mind you, my 3-play is awful ... the U-verse I signed up for has about 15 viewable-by-me channels and about 50 we-will-sell-you-it