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Internet

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billing

I have before me a credit card debit from my credit card statement showing my internet bill, which is twice as high as Verizon, which is perceived by most as having better service, being paid on December 1st. THE BILL WAS PAID ON DECEMBER FIRST. WHY DOESN'T MY ACCOUNT REFLECT THIS? ALSO I AM GLADLY

Questions

 • AT&T Internet

17

2

0

Reverse DNS Request

This website with the URL http://att.net/dns goes nowhere and the Email prov-dns@att.com rejects external mail. What is the updated means to get a Reverse DNS in 2022?

Questions

 • Internet with AT&T Fiber

14

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0

Closed

ReverseDNS (RDNS)

I have static ip address with AT&T. How do I set up ReverseDNS (RDNS) or "pointer records" (PTR) for my static ip addresses?

Questions

 • Internet with AT&T Fiber

102

3

0

Never received the gift card reward

Signed up for the AT&T fiber 300 plan and was told I’d get a $250 VISA gift card. It's been 4 weeks now and I haven't heard anything. I am not able to reach out to the reward center over the phone. Can you please look at it. Thanks!

Questions

 • Internet with AT&T Fiber

18

3

0

Blind customer without adaptive devices due to no internet service for 4 days!

AT&T has the worst customer service of any company. Once you get someone on the phone they are eager to pass you off to another dept. where you are put on hold another long length of time.  My brother still doesn’t have his internet and he is blind and handicapped.  He depends on his

Questions

 • AT&T Internet

18

1

0

Wifi Connected but No Internet

I continually get a strong WiFi signal on my ATT Internet, but I constantly get the exclamation bar, meaning no internet. I have tried to replace the ATT Modem, but nothing.

Questions

 • Internet with AT&T Fiber

29

1

0

Question about my fiber install?

My neighborhood's fiber is aerial! I had an installation yesterday. The technician ran my drop down the telephone Pole and across the yard is this normal?

Questions

 • Internet with AT&T Fiber

38

1

0

Problem with my email

I wrote my email wrong we y i place my internet,i need help to put the right one

Questions

 • AT&T Internet

13

1

0

Move fiber outlet and modem to another room

We had AT&T fiber installed a couple of years ago. Our original plan was to have the outside box mounted on a specific side of the house and have a cable run through the attic and down the wall to an office/study where all of our existing network equiopment is located (e.g. router, switch, NAS,

Questions

 • Internet with AT&T Fiber

30

1

0

Fiber Outage Update

I’m trying to get an update on a fiber outage outside of the “standard AT&T, 24 hrs line”. We’ve been without fiber for 5 days and cannot get an update from anyone at AT$T. 

Questions

 • Internet with AT&T Fiber

32

3

0

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Trending Accepted Solutions

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Accepted Solution

5G channel selection on BGW320

Hello, I have AT&T's fiber 300 service with a BGW320 gateway. I have separate networks defined for 5G and 2.4G.  5G channel selection is set to "Automatic", and when I go to "Advanced options", there is no option to change the channel.  The problem I'm having with that is that the

Questions

 • Internet with AT&T Fiber

33

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0

Accepted Solution

Official Solution

Outage in Mississippi

Internet down 18 hours

Questions

 • AT&T Internet

33

1

0

Accepted Solution

Official Solution

How to change my gateway password

Is on the at&t password that's on the back of the modem. How can I personalize it

Questions

 • Internet with AT&T Fiber

33

1

0

Accepted Solution

has anyone been able to keep their promotional price after 1 year?

the promotional price for att fiber lasts for 1 year, and then after that it increases depending on which plan you choose.   has anyone been able to keep their promotional pricing after 1 year?   calling ATT results in talking to a robot and Im not able to talk to a live person.

Questions

 • Internet with AT&T Fiber

31

1

0

Accepted Solution

Official Solution

Why does my service keep going out

No internet, no hardline, no TV This is the 3rd time recently and all outages last 6-8 hours.

Questions

 • AT&T Internet

30

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0

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