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Feedback to AT&T leadership regarding lacking cancellation options for the deaf and hard of hearing

I was deaf and hard of hearing due to illness starting in July. I reached out to AT&T to cancel my service via TTY, a retail store and chat. AT&T did not offer any avenue to cancel my service other than calling in, which I could not do. I could not have anyone call in on my behalf due to bei

Questions

 • Internet with AT&T Fiber

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6

Accepted Solution

has anyone been able to keep their promotional price after 1 year?

the promotional price for att fiber lasts for 1 year, and then after that it increases depending on which plan you choose.   has anyone been able to keep their promotional pricing after 1 year?   calling ATT results in talking to a robot and Im not able to talk to a live person.

Questions

 • Internet with AT&T Fiber

27

1

0

Lied to about Visa Gift Card that never arrives

Just as I thought, I am not the only customer that got lied to and never received their Visa Gift Card. For almost a year ATT was laying the cables in the ground in the newer community we moved into.  They screwed up so many peoples lawns, most my neighbors refused to upgrade, the few that did

Questions

 • Internet with AT&T Fiber

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Is upgrade to fiber internet mandatory?

I’ve been getting email ads from AT&T saying fiber internet is now in my area and offering deals on upgrading. Then I got a voicemail message from a name/number I don’t recognize saying AT&T is “getting rid of” old equipment and that I need to schedule an appointment to upgrade.  So is

Questions

 • Internet with AT&T Fiber

53

4

0

checks not being credited to my account.

I have mailed a check to pay my bill for the last 7 years and have not had an issue. Starting in September, the checks clear but they are not credited to my account.  I have called numerous times and have an AT&T reference number and the  trace infomration from my bank, but still have

Questions

 • AT&T Internet

21

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0

Accepted Solution

Official Solution

Email received about updating account info

I got the followings email: Dear AT&T User,   Prior to AT&T Agreement   "Starting on September 17, 2020, AT&T customers that are yet to update their email account will no longer be able to log in to their account through email addresses due to the re

Questions

 • AT&T Internet

254

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Closed

WiFi Range Extender setup Issue

Uisng a 2wire 3600hgv routerNetgear ex2700 extender Tried to setup using WPS, but it did not work. Will not work if router uses WEP security. Does anyone know whether or not it does? Setup requires hitting the router's WPS button, but none is obvious. The only button I can see is the large round but

Questions

 • AT&T Internet

402

2

0

Closed

Cancelled Service without request

AGAIN, I am thoroughly disappointed with AT&T. My WiFi account was cancelled without my approval and now I cannot get it restarted. I received a call from AT&T on Wednesday night asking about when I would be moving and if I was canceling my service. I told them I was not moving until the end of May

Questions

 • AT&T Internet

543

3

Fixed wireless losing connection/rebooting when I use my ham radio

My device seems to lose connection and go through the reboot process every time I talk on 3.965 Mhz. It is the only thing in my home what has any issue when I transmit. I have the station well grounded and have also grounded the ATT box and added ferrite snap on chokes on every wire entering the box

Questions

 • AT&T Internet

51

1

0

Fixed Wireless Internet

Has anyone experienced issues within the mobile application SmartHomeManager through AT&T? It’s been a few weeks now that I have been unable to access the many other options on the application because “Your gateway is unreachable” technically meaning I shouldn’t have any internet, but still have

Questions

 • AT&T Internet

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