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AT&T Fixes - Find out how to Improve Wi-Fi & Internet Speed

Learn how get back in service and help improve your Wi-Fi Speeds Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is

Questions

 • AT&T Internet

317.9K

44

Websites from a specific server won't come up but others will

Websites from a my company server won't come up but others from the internet will. I've cleared my cache and nothing. It's my home wifi from AT&T. I disconnected and used my phones hotspot and they website on my server will come up. So I don't think it has anything to do with where they are host

Questions

 • AT&T Internet

40

4

0

Mandatory upgrade or service termination

Been a customer for years. At&t recently performed neighborhood upgrades to fibre. ONT boxes were installed in the apartments but old service continued until the neighborhood was done. Now the upgrade is being made mandatory or service would be canceled. So as someone who is not available du

Questions

 • AT&T Internet

56

7

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Turn off spamguard

How do I turn off spamguard. Too many valid emails are being filtered. 

Questions

 • AT&T Internet

22

1

0

Accepted Solution

Official Solution

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig?

My neighborhood has ATT Fiber up to 1gig but neighborhood down the road has ATT Fiber up to 5gig. When will I be able to get 5gig? Who should I contact about interest in 5gig internet speed? What is the process for a neighborhood to get the new 5gig internet since we already have fiber laid out?

Questions

 • Internet with AT&T Fiber

254

4

0

Document denied despite being correct

My husband keeps getting denied with our son's free lunch approval sheet. It is the official document they send you when they get approved. How does he submit it and actually have someone look at it? It has the address, the kiddo , and the current year and school all on the page. Thanks

Questions

 • AT&T Internet

29

1

0

VPN connection established, but remote drives not available (ethernet only, wifi works fine)

At home, I can connect to my VPN via wifi or ethernet, using the same router. But on ethernet, my remote files are unavailable. (On wifi they are accessible, no problem.) I tried this at a friend's house, (ISP other than ATT):  No problems.  Remote VPN drives were available via wifi

Questions

 • AT&T Internet

12

1

0

How Can I Replace An Old 5268AC Modem

We have had this modem since 2014. We have uVerse for Internet, TV and phone.  Lately we have been having intermittent hardware issues and red service light comes on.  I check on the app and there are no outages but app says AT&T Internet is offline.  I unplug modem, wait a minut

Questions

 • AT&T Internet

28

3

0

Why is AT&T being so slow all of a sudden?

So we recently switched to AT&T's fiber optic plan. We are supposed to be getting speeds of around 300 mbps. But we are getting 5-10 mbps instead. This never happened when we got it and it just started being really slow around a few days ago and hasn't stopped since. It would be great if we foun

Questions

 • Internet with AT&T Fiber

77

2

0

Arris BGW210-700 Software/Firmware update

Hello, I have an Arris BGW 210-700 first powered on at August 10, 2019. It's software version is 2.10.6, and I want to check if it is at the latest update If there's another update, I would like a link to the .bin file so I can manually update my router. I also have AT&T Fiber, it anythi

Questions

 • Internet with AT&T Fiber

14.9K

75

Contact an Engineer

AT&T put new fiber system in my neighborhood just 3 WEEKS ago... This is not an old request. The contractor representing AT&T entered my property without my permission and did damage to me lawn. The contractor has brushed me off 3 times now. The box placed on my property is NOT in the right

Questions

 • Internet with AT&T Fiber

44

4

0

Very High Latency/Packet Loss evening hours

Try to call ATT support but they had no solutions. Every evening 6:30PM till around 11PM my fiber service experiences very high latency and packet loss making the internet service very unreliable. Not sure how to proceed with getting escalated support. Below are traceroutes from the BGW320-500. trac

Questions

 • Internet with AT&T Fiber

99

7

0

Ports 2-4 on BGW320-500 gateway are not serving DHCP

Hi all - Recently upgraded to 1g service and was given a BGW320-500. Wifi works fine, and port 1 (the 5g 'blue' port) also works fine. If I plug any device into ports 2-4 (the 10/100/1000 yellow ports), the links light up but I just get an autoconfig address, no DHCP, no internet. Attempting to u

Questions

 • Internet with AT&T Fiber

29

2

0

internet

Why isn't there more data ? I paid several days before my bill was due & I never hot credited back . Why was that? Then I received a text way before my bill was due & it wasn't even time for my payment.

Questions

 • AT&T Internet

51

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Accepted Solution

Official Solution

Not Seeing HBO Max Tile Under Accounts and Cannot Active Plan

I just signed up for AT&T Internet Fiber 1000 plan this week at COSTCO which includes HBO Max. I have had a HBO Max account, that I just let expired to take advantage of this offer. The fiber was connected today and I've gone in to my account to set up the HBO Max, but I"m not see the title u

Questions

 • Internet with AT&T Fiber

134

16

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AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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A quick introduction to Wi-Fi 6

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