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Modem Broadband 1 & 2 red lights flashing

The Broadband 1 & 2 lights are flashing red and so my internet is down. How do I fix this, or this is a DSL issue, having to do with the internet provider?

Questions

 • Internet with AT&T Fiber

5

1

0

Gateway and Ethernet won't work

I have an Intel I225-V ethernet port built into my MSI Z690 carbon wi-fi motherboard and it will not connect to my AT&T Pace 5268AC gateway. I have seen other people posting about the same issue with the Intel I225-V. If i put a switch between the gateway and the Intel I225-V it works but my up

Questions

 • Internet with AT&T Fiber

7

0

0

40Mhz & 80Mhz for 5G Wifi Radio Channels unavailable

I believe that I was in channel 151 before for 5G, but after I restarted my router (unplugging & replugging), the channel is gone and I only have these channels: 36, 40, 44, 48, 52, 56, 60, 64, 100,104, 108, 112, 132, 136, 140, 144, 149, 153, 157, 161. I'd like to be in a 80Mhz channel.

Questions

 • AT&T Internet

9

0

0

What do I have to do to get fiber?

The area I live in that has AT&T fiber all around. The street behind me and in front have fiber. My road was skipped. I believe it’s because it’s a private road. I just moved in and I now own the road. There are 18 houses on my road and they all want fiber. The previous owners didn’t want a ditc

Questions

 • Internet with AT&T Fiber

32

6

0

Was promised $300 card in advertisements but only got $200 card in mail

Hi all, I am a current AT&T Wireless customer with Unlimited Elite service, and I recently signed up for AT&T Fiber (switching from Cable) and I was promised a $300 gift card to switch over with eligible wireless service (which I qualify for with Unlimited Elite). I got the email, filled

Questions

 • Internet with AT&T Fiber

6

0

0

Rebate for ordering service

I ordered ATT Fiber for my home in Jan. Got confirmation from the rebate center on Jan. 11 that it was received and would be processed. 10 months later and I am still waiting. Worse, the rebate center customer care must have only one agent available as I have been on hold for 90 minutes (before gett

Questions

 • AT&T Internet

24

2

Fiber rewards promised but didn't show

Hello, As a new customer I purchased the fiber plan which was offering a $200 reward and an additional $50 reward. However after completing the payment and waiting 6 weeks as advertised, I have not received my reward nor have I received the offer letter. When I go to claim online it says noth

Questions

 • Internet with AT&T Fiber

17

1

0

How to connect the broadband connection and activate my account

Just got my equipment and followed the prompts but it won’t take me to activate the account when i find the activation. Site via googles help , my account number is only 9 digits and it needs 10 and won’t recognize my phone number

Questions

 • Internet with AT&T Fiber

13

2

0

Sales people being sent to house with technician

We had to have a technician come to our house to help set up our internet. But two AT&T salesmen came along with the technician, and it made for a very uncomfortable visit. We have a complex internet set-up, and while I was trying to show the technician where everything was in the house (and

Questions

 • Internet with AT&T Fiber

1.4K

11

0

Ethernet from gateway to my Mac

We have AT&T fiber for our TV and internet. From the gateway the connection to all our devices is WiFi. My internet via WiFi from the gateway is about 1/4 of the speed coming into our house to the gateway according to online speed tests. I want to change my Mac's connection to ethernet for a fas

Questions

 • Internet with AT&T Fiber

21

3

0

Door to door sales

A woman came to my house the other day and has been telling us about AT&T’s service I don’t really know if she’s from AT&T or not she has a branded shirt and an iPad ready for customers to sign up on.

Questions

 • AT&T Internet

14

2

0

slow internet speed

Using the ATT internet speed test I get 980 Mbps but when I use ANY (and I've tried several) other program to test the speed I get 280 Mbps. Doesn't matter if I test using ethernet or wifi.  What's the deal?  Seems Like ATT is giving me a bad deal.  BTW:  my HBO Max has to do a

Questions

 • Internet with AT&T Fiber

132

9

0

$70 gigabit guaranteed for life rate not being honored by ATT

I signed up for the inaugural $70 per month for life plan when I moved in 5.5 years ago. Now ATT is saying that plan was not guaranteed and they are increasing the monthly charge to $74.99. Has anyone else had this problem of them lying and increasing the price on a guaranteed rate? I have spoke

Questions

 • Internet with AT&T Fiber

36

9

0

Not received promised reward card!

I purchased att internet at the begining of december 2021 because i had to promo codes at checkout. One for a 250$ reward card and another one for a 150$ card. After 2 months of acrive service i did not receive any of them so i called att support. They said i should get them soon and i did eventual

Questions

 • AT&T Internet

2K

9

0

Can Technicians fish Fiber behind drywall?

I want the fiber hidden behind the walls inside during my install. Can ATT techs do this or are they only allowed to run it along the walls so it is visible?  Please suggest other options if not allowed to fish into walls.  Thanks

Questions

 • Internet with AT&T Fiber

20

2

0

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