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Unable to sign into HBO Max through ATT Wireless (Unlimited Elite)

Sometime early December I lost access to HBO Max, specifically "my subscription expired". My wireless plan comes with free HBO Max and therefore should not expire. Since then, I've spoken to about 7 ATT representatives to try to get my subscription back. I've tried almost every solution suggested on

Questions

 • HBO Max Login & Installation

193

4

Can't sign into HBO Max

Hello. I'm having trouble signing into HBO Max. My current plan has it included as a service. But when I try to sign in with a provider using at&t, I get care code 205.4, not sure what to do.

Questions

 • HBO Max Login & Installation

5

0

0

Is HBO Max free with AT&T forever?

I recently moved to a new apartment, and want to install a new connection but I have some concerns because I want to install an AT&T TV connected to my home. But I want to know can the HBO Max is provided free with AT&T or if I want to install it separately., Maybe it is free with it. kindly

Questions

 • HBO Max Login & Installation

16

3

0

HBO Max Not Showing on My Account

I got an email saying my internet plan comes with HBO Max, but it doesn't show on my account dashboard like the email says. I tried to log in straight through HBO and it says I need to activate my HBO Max account on AT&T first.  What do I do?

Questions

 • HBO Max Login & Installation

18

2

0

HBOmax billing

I have the same questions as others. Signed up for ATT Fiber last year that included HBOmax. I had a previous HBOmax account and I seem to remember that it would be swapped over after signing in as the subscriber. I noticed that I have continually been billed under the old account. Is there anyway f

Questions

 • HBO Max Account & Billing

16

4

0

I'm still getting billed on HBO Max

I'm still getting billed on HBO Max for the last year despite having my HBO Max account managed by AT&T. I can't find a way to cancel this charge from my end. Any ideas?

Questions

 • HBO Max Account & Billing

20

2

0

Cannot login to HBO Max

HBO max is included in my selected plan, however when I log into HBO max with same login info, or through service provider, it says my HBO Max Subscription has expired through ATT but it hasn’t.

Questions

 • HBO Max Login & Installation

32

4

0

Logging into HBO Max on a Roku device with ATT account

First off, thanks for being here to help. I let my Roku subscription to HBO max expire because I got it email from AT&T saying HBO max was included in their service. I was able to choose that on my iPad but when I go into HBO max on my Roku device the only option I have are to restore purchase t

Questions

 • HBO Max Login & Installation

22

4

0

HBOMAX Email Verification

After speaking to over 22 ATT agents and 1 HBOMAX agent (via phone, tweet, and online chat), over 12 hours of my life, and 8 "escalated tickets" -- I am not closer to any solution. Signed up for the internet package -- 1000mpbs - get HBOMAX for free. No matter what steps we take: Changing emai

Questions

 • HBO Max Login & Installation

21

2

0

HBO Max not working with ATT Fiber 1000 internet account

Is it possible for ATT to look into my account? I am able to see the WATCH HBO button but it all it does is redirect me to the hbo max website and when I try to login via ATT, it says cannot verify your subscription.

Questions

 • HBO Max Login & Installation

17

1

0

Official Solution

HBO Max and HBO Live channels on Directv Stream?

Does the HBO Live channels that were included with wireless users that had Directv(satellite) not carry over to those that have the Directv Stream service? I have Unlimited Elite that includes HBO Max, and when I had the Directv Satellite service the HBO live channels were added to Directv automati

Questions

 • HBO Max Account & Billing

185

7

0

Constantly getting disconnected from HBOMax app

Ever since I switched my HBOMax subscription to YouTubeTV versus direct, every month or so the HBOMax app gets disconnected from my YTTV subscription, and I have to reconnect it. I don't believe I'm sharing my account with anyone that would cause this. Anyone having the same issue with having to re

Questions

 • HBO Max Login & Installation

13

0

0

free hbo channels

someone please tell me im not losing my mind!! i was getting free hbo channels (500 through511) with my wireless plan. had them for close to 4 years. then one day they just dissappeared from my tv. and im not talking about hbo max. no one from directv or att seems to know where they went & keep

Questions

 • HBO Max Account & Billing

33

3

0

HBO max not working

It says my subscription has expired, but it wasn’t a subscription, it just is part of my phone plan. Obviously not the first person with this issue. I need your team to restore the HBO max subscription associated with my account.

Questions

 • Watching HBO Max

3.9K

16

0

Your HBO Max Subscription through AT&T has Expired

The other night I was experiencing issues streaming anything on HBO Max. I have a subscription through AT&T's Elite Unlimited Plan. Under the "Account" section on any HBO Max platform it stated "Your HBO Max subscription through AT&T has expired". I tried all the usual trouble shooting: logg

Questions

 • Watching HBO Max

35

2

0

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