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Accepted Solution

Official Solution

unable to get Yale 220 lock to exit DL network (unpair)

how do i get my Yale 220 deadbolt lock to unpair with the DLC? i want to pair it with my Ring controller, but one first has to unpair with the DLC. i entered Master code # 7 # 3 # but it is not accepted. is the network module ATT 2.0 CP 2-5-3 proprietary?

Questions

 • Learn & Troubleshoot

183

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0

Honeywell thermostat not working

Our Honeywell thermostat has a blank display and is not turning on. It won’t restart after removing it from the wall mount and changing the battery and is completely unresponsive. We called customer support yesterday to have someone come take a look and they can’t send anyone until Thursday. The AC

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315

1

0

video recordings not showing in archives

I have not had any recordings show in the archives since 4-1. My data management is set to clear automatically to make room as needed. I show I have 88% available storage. Is this a known issue? Diana Davidson

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150

8

0

Cancel Alarm System But Keep Cameras Active?

I am a current Digital Life Customer but want to downgrade my plan. I currently have this plan: Smart Security. It includes security/alarm monitoring for $39.99 and then a Garage Door Package for $4.99 and a thermostat $4.99 and Camera package $4.99. Can I drop any of these? I no longer need or want

Questions

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80

1

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Can I use it as Local Self Monitored System

Hi I just purchased a home which already had a AT&T Digital Life Security System installed in it. Unfortunately, can't afford to pay for the monitoring right now, but is there anyway I can use this system locally and self monitor?

Questions

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105

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0

AT&T DIGITAL LIFE

Hi. I bought this house which had ATT DIGITAL life. Due to high subscription cost, I stopped using it. I am using ring doorbell and security, with kasa wifi and smartthings controller, all integrated using Google assistant and IFTTT. The question is my att digital life had the following things - at

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182

5

0

Accepted Solution

Official Solution

The Yale lock on the door stuck

If we use the app to unlock our Yale lock, we are unable to use our door code to get in. In order to fix this, I replaced the batteries. Using the app or the door keypad to input the door lock code does not function and we just hear "chimes" from the lock, but the lock does not turn. I'd love to hea

Questions

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157

4

0

Moved into house with ATT DL -Carbon monoxide decoupling / beep issue (not battery)

Hey all just moved into a new home with ATT Digital Life. I do not have access to PIN on the center console. 1. Can I somehow obtain the PIN to my wall unit? 2. The Carbon monoxide sensor unit is old and expired. It started giving me the warning of its death so I unplugged the batteries. No

Questions

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53

1

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How can I add another Digital life camera

I have a third digital life camera that isn’t hooked up.. how can I add it to my other 2 cameras on my system?

Questions

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77

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0

Closed

How to remove digital life keypad

We cancelled our digital life account and are removing all the equipment. The keypad was connected to a wire that appears to be hot.   Does anyone know the voltage of this wire?  Is it the same as a regular outlet or light switch?  Trying to decide if we should cap it and leave it or

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232

2

0

Closed

Getting constant "lost connection" error

Have been trying to log into Digital Life via my desktop computer for the past month and have been getting a "lost connection, retrying" error. I have no other issues with logging into any other webpage.

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86

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0

HPAV won't pair, I don't have the pairing button on power for DLC-200C, need to get Z-wave devices off DL and onto new Z-wave network

I'm in a pickle. My HPAV won't pair with my controller and instructions describe a process that doesn't match my equipment (I have a Microsemi PD-9001GR which has no pairing button). I want to reuse my two smart plugs, Yale Smart Lock, and CT32 Thermostat with my new Z-wave network, but need to

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152

10

0

Push Notifications

Cannot receive push notifications- cannot add or change devices that receive push notifications

Questions

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98

3

0

Security system camera

Hi there. I’m trying to remove this from above my garage left from the previous owners part of their security system but I can’t figure out how to get this piece off. I tried putting a flat head in the bottom notch and turning and no luck. How do I remove this entire piece?

Questions

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74

1

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Closed

digital door lock

How do I change the code on my digital door lock?

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128

4

0

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