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Digital Life Forum

Digital Life Forum

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Accepted Solution

Official Solution

Alexa and Digital life issue

Over the past couple weeks or month. Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it sa

Questions

 • Learn & Troubleshoot

112

9

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

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70

1

0

Replace DLC battery

I'm not sure what the DLC battery is?

Questions

 • Learn & Troubleshoot

120

1

0

Accepted Solution

Official Solution

Welcome Digital Life customers!

Hello and welcome Digital Life customers! We're happy to see you on AT&T Community Forums! If you have any questions about your Digital Life product or service, please feel free to post it here using the "Ask a question" button, and our community will be happy to help.

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Accepted Solution

Official Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

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150

6

0

Closed

AT&T digital life

I purchased a house in June of 2017 it has att digital life security already installed before I purchased the house. The service was turned off when I bought the house. Now today I have spent 5 hours so far trying to get my security system activated. A technician Came out to activate it but when he

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900

5

0

Door Lock screen is scratched

The screen that covers the key pad for the digital life door lock is scratched so bad, I cannot see the key pad. Can I get a replacement screen?

Questions

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86

1

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Required DLIFE app update now won’t allow access

IPhone 12 digital life app mandatory app update. Logging in is fine and using facial recognition 2nd attempt gets checkmark so it’s OK, but I get circular login requests. I briefly see the AT&T logo but returns to user ID. Sometimes after 6-10 login attempts I can view the camera & data but

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329

12

0

Installation of Smart solve version 2.0.2.1181

I cannot connect with the Chat Agent via the AT&T ConnecTech to install the newer version of Smart solve noted above. A code is required to begin the installation. Help with this problem, please.

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320

3

0

Digital life cameras no longer working

I just changed my internet provider. My digital life alarm system is still working after I moved the eternity cord from my old modem to my new modem.... but the digital life cameras are not working. How do I fix this? I keep getting this error.  "Your Digital Life Controller (DLC) is unable

Questions

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129

1

0

Touch ID

What happened to Touch ID in the latest app update?! It is no longer available!

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155

8

0

Change of wifi

I am changing my home internet company. How do I reconnect my at&t alarm and cameras over to the new internet network? 

Questions

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75

1

0

Motion detection question

I am putting in light switch timers on my wall switches. Will this trigger the motion detection if alarm is set to away since the motion detector is on the save room.

Questions

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63

3

0

Need more Digital Life signs

We need more Digital Life signs since the old ones broken

Questions

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55

1

0

Digital Life - Water Sensors

(Topic 1) I have 4 water sensors (by dishwasher, by water heater, by washing machine & by sump pump). They are set up to send me notifications to my cell phone or email, when they detect water. The AT&T Digital Life Service Technician tells me that he does not know how to fix it. Is there a way to e

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446

4

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