Digital Life Forum

Digital Life Forum

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Service is ending due to 3G phaseout. I'm not moving to Brinks, so how do I get AT&T to come remove their obsolete Digital Life equipment?

The subject contains it all. 3G is being phased out so our alarm system will no longer be able to communicate to the Digital Life servers via cellular. AT&T is offering to let us contact Brinks to come out and replace/upgrade the equipment if we switch to them, but I am not doing so. I'd like th

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Was is the physical address of AT&T Digital Life?

I am filing a complaint with the BBB and this information is required.

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2.4K

15

Accepted Solution

Need help to remove digital life equipment left by previous homeowner

The previous owner left some digital life equipment in our new house. See photos. How do we remove it? Don’t see screw to remove the white box. Can you tell me where it is? Also the plug in last 2 pics is hard-wired into an outlet, I believe. Do I jus have an electrician come out to remove? Thank yo

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My sensor is damaged

How can I get my damaged sensor replaced.

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I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

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how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

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Procedures to connect my Digital Life smart thermostats after contract expires

How can I connect to my Digital Life Smart Thermostat after my contract ends?

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 • Learn & Troubleshoot

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Filing a BBB complaint

I plan on cancelling my digital life service and filing a BBB complaint by the end if today if I am not contacted immediately to resolve my issue. I have not had access to my services since Sept and my balance has been waived (rightfully so) until now, when a manager "Cary" told me she can't help me

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1.2K

9

Key FOB / Replacement equipment

How do I get a replacement Key FOB?

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Phone number

I have Att Digital Life alarm system. I’m looking for a phone number. Can anyone help? Thanks

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Camera not recording

At the end of November Thanksgiving day the camera stopped recording upon motion. I have messed around with the programs added new ones and I’m still not having luck. I can watch the live feed and I can manually record and take a snapshot, any advice?

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Armed Away

I set my alarm to away and it started to go off at 1:45 am. It stopped it self and my app didn't show any activity. I'm laying in bed terrified someone is in the house. Why would the alarm panel go off and then stop itself?

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Where do I order additional Digital Life yard signs and window stickers?

As subject states: Where do I order additional Digital Life yard signs and window stickers? Anyone? TIA.

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1.2K

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How do I cancel?

I've been all over on the app and website and can't figure out how to cancel my account. Any ideas?

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Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

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