I just moved into a new build and scheduled att to come install internet. THe house next door is still under construction and the att technician stated he was not able to set up internet because the terminal was buried under a pile of sand and probably broken which supposedly happens often. It’s now

ATT sent me a letter saying I need to send their equipment back to them, but I gave the modem to the tech that was at my house.

Simple question, if I request AT&T to change my public IP address will/can they? I've been hammered by attacks, which is actually very unfair to me/us.  

I just purchased a wyze smart plug that only uses 2.4ghz tried to connect and it would not do anything. My router is pace 5268ac. What are the steps in turning of the 5ghz

No wifi

I made appointment at 7am on 1/23/22 for a 8-12pm window. At 11am text comes thru saying tech will be late. At 1pm I called customer support and she reassured me tech was late and still coming out. It's now 5pm. No update. Wasted my whole day. Thanks AT&T you guys get paid on time every month..

Fiber optic cable came out of my ont (ran through the wall as i am in an apartment building i bought a replacement on amazon sc/apc to sc/apc — could someone walk me through how to install the replacement to get my service up again?

Have no fixed wireless internet since 07/07/22. Have been ran in circles on numerous phone calls. Transferred here and there. NEVER can get tech support. First they sent tech to house unable to get signal needed new antennae, new work order then second appt guy didnt even show up! 3rd appt tech from

I got all the way through the set up process at my gateway then when trying to place my extender, all I get during the "scan" process on my phone using the app is "we're having trouble scanning> Make sure you're on your WiFi network". I'm on my network, I've checked multiple times. Even when my p

My cable is about to go past what we can pay so I need to cancel cable and keep Wi-Fi but there is so may wires back there, I don't know which goes where for streaming services. I have watched YouTube videos, but it got confusing cause some of those people seemed to be as confused as me. Can someone

I changed our home network's name & password with the Smart Home Manager, and now I've been asked for my network security key. What is that, and where do I find it?

I had no or with my internet until we moved but where we moved is in the service area. All lights on my gateway are green and the tvs and computer connect to it but then it says that there is no internet connection. My laptop then reads att exterior antenna issue. I have rebooted everything and stil

I have a self-installation appointment next week, but it says I have to wait for a technician to show up from 8 am-6 pm. Why do I need to wait for a technician if it's self-installation?

What will cause a variable wifi signal to 2 separate laptops. Does the router need to be replaced?  Both laptops are across the room (no more than 20 ft away).  The laptops also seem to drop the signal totally occasionally.

How do I change the date of the Autopay on my account?